Client Services Manager

BAYADA Home Health Care•Denver, CO

11d•Onsite

About The Position

BAYADA is seeking a personable, service-minded Client Services Manager to coordinate dependable care and build trusted relationships with clients and field employees across the Denver territory. The role balances the needs of clients and employees with office operational goals, contributing to a supportive team and a strong care experience. The position is based in the Denver office and supports the Denver metro territory. It is on-site five days per week, and applicants should be able to commute reliably to the office. No routine travel is expected. On-call participation is not mandatory; voluntary coverage may be available and is compensated separately. Compensation is a base salary of $60,000–$65,000, plus eligibility for performance-based incentives and benefits. Incentive compensation is based on the applicable plan and role performance.

Requirements

Warm, respectful, people-centered approach, with the ability to build trust, influence positively, and motivate others.
Strong customer service skills and ability to communicate with care and professionalism.
Track record of working toward goals or targets, with a practical, team-oriented approach to results.
Comfort with technology and ability to learn new systems quickly.
Initiative, follow-through, humility, and willingness to take on challenges.
Ability to work on-site at the Denver office five days per week and commute reliably to the office.

Nice To Haves

Experience in healthcare, home care, or a related service environment.
Experience supporting, leading, or managing people; people leadership experience is welcome but not required.
A bachelor’s degree or equivalent relevant healthcare experience; a degree is preferred, not required.
Customer-focused background such as hospitality, banking, or restaurants.

Responsibilities

Coordinate and manage a caseload to help ensure client services are delivered reliably and meet client needs.
Build and maintain positive relationships with clients, field employees, referral sources, and colleagues.
Support field employees with responsive communication, administrative guidance, and problem-solving.
Participate in recruiting field employees and help strengthen the team serving the territory.
Coordinate schedules and service needs, adapting as circumstances change.
Contribute to caseload growth and development through relationship-building and excellent service.
Monitor the operational and financial health of the caseload and work toward team goals while prioritizing people and service quality.
Learn and use technology and systems needed to support day-to-day operations.