Client Services Manager

Specialty Rx • Omaha, NE

5d

About The Position

At Specialty Rx, Inc., the Client Services Manager supports the company’s mission of providing exceptional service through its CARE values: Commitment, Accountability, Respect, and Excellence. The role requires understanding the company’s solution, providing appropriate support, delivering consistent customer service, and maintaining long-term relationships with client facilities.

The manager serves assigned facilities by conducting routine visits, responding to inquiries, coordinating with pharmacy staff to resolve issues, and maintaining relationships with facility administrators and directors of nursing. The position also includes auditing medication and treatment carts and medication supply boxes to support survey preparation and ensure that appropriate par levels, seals, and expiration dates are maintained. The position must be local to the surrounding areas of Omaha, Nebraska, and requires travel over long distances within Nebraska.

Requirements

• Must be local to the surrounding areas of Omaha, Nebraska.
• Extensive knowledge of health care procedures.
• Ability to make quick decisions, establish priorities, and concentrate on detailed information.
• Driven, motivated problem-solver.
• Ability to work independently and as a team player.
• Good organizational and interpersonal skills.
• Valid driver’s license and reliable transportation.
• Willingness to drive long distances within Nebraska.

Nice To Haves

• LPN Texas license preferred.
• Long-term care pharmacy experience preferred.

Responsibilities

• Schedule and perform routine visits to assigned facilities.
• Respond professionally and in a timely manner to inquiries from client facilities.
• Relate to client needs.
• Work with pharmacy staff to obtain information for client facilities and resolve facility issues.
• Audit medication and treatment carts in preparation for surveys.
• Audit antibiotic, PO/IV, and backup boxes to ensure proper par levels and that medications are not expired.
• Audit emergency boxes to ensure proper seals are in place and medications are not expired.
• Develop and maintain relationships with client facility administrators and directors of nursing.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K Retirement Plan
• Paid Time Off
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed