Client Services Manager

BAYADA Home Health Care•Fort Wayne, IN

3d•Onsite

About The Position

BAYADA Home Health Care is seeking a Client Services Manager for its Fort Wayne Skilled Nursing office in Fort Wayne, Indiana. The team supports children and adults with complex medical needs in their homes. The manager coordinates reliable home care for clients and families while supporting field employees, working with clinical and office teammates to strengthen service, grow the caseload, and provide personal, responsive, and respectful interactions. The position is full-time, Monday through Friday, from 8:30 a.m. to 5 p.m. It involves building relationships with clients, families, employees, referral sources, and community partners; coordinating client services and staffing; supporting employee recruitment and engagement; maintaining accurate records; and helping manage caseloads and office growth. BAYADA describes its care as guided by compassion, excellence, and reliability.

Requirements

A four-year college degree or equivalent healthcare experience.
Strong interpersonal, communication, and relationship-building skills.
Excellent organization, follow-through, and ability to manage multiple priorities in a fast-paced environment.
Sound judgment and a calm, solutions-focused approach when responding to changing needs or concerns.
A demonstrated record of achieving goals and taking on increasing responsibility.
Basic computer skills and ability to learn new systems.
Ability to read, write, and communicate effectively in English.
Commitment to BAYADA’s values of compassion, excellence, and reliability.

Nice To Haves

Supervisory experience is preferred.
Experience in healthcare, home care, recruiting, staffing, customer service, or a related field is preferred.

Responsibilities

Build trusting relationships with clients, families, field employees, referral sources, and community partners.
Coordinate client services and manage an active caseload, responding promptly to new requests, schedule changes, and service needs.
Match clients with appropriate field employees based on client needs, employee skills and availability, and continuity of care.
Check in with clients, families, and field employees to support satisfaction, dependable service, and positive working relationships.
Participate in recruiting and onboarding field employees and help support their engagement and retention.
Partner with clinical leaders and office teammates to communicate changes, resolve concerns, and support continuity of care.
Provide administrative guidance and support to field employees, helping them feel informed and connected to the office.
Maintain accurate client, scheduling, service, and communication information in BAYADA systems.
Support effective caseload and fiscal management in accordance with established procedures.
Help identify opportunities to improve service, strengthen relationships, and grow the office’s caseload.