Client Services Manager

BAYADA Home Health Care • Charlotte, NC

3d • Onsite

About The Position

BAYADA Home Health Care is seeking a Client Services Manager for its Pediatric Skilled Nursing office in Charlotte, North Carolina. The role focuses on helping clients receive compassionate, high-quality home health care by managing client services, coordinating care, building relationships, and growing a caseload. The Client Services Manager works with clients, caregivers, referral sources, community partners, and Clinical Managers, while supporting and supervising field employees and monitoring caseload performance and fiscal management.

This is a Monday–Friday role with no nights or weekends. BAYADA describes a supportive team culture, opportunities for career growth, competitive pay with weekly paychecks, and a comprehensive benefits package. The company is an equal opportunity employer and complies with applicable state and local mandates.

Requirements

• Bachelor’s degree.
• Proven ability to take on increasing responsibility and meet goals.
• Ambitious, motivated, and eager to grow.
• Strong computer skills.
• Excellent communication and interpersonal skills.

Nice To Haves

• Experience in healthcare, home care, or a medical office.
• Supervisory experience.
• Experience with electronic medical records (EMR).

Responsibilities

• Ensure clients receive outstanding home health care with compassion and reliability.
• Oversee scheduling, client needs, and service coordination.
• Build relationships with clients, caregivers, referral sources, and community partners.
• Manage and proactively increase the caseload.
• Partner with Clinical Managers to support and supervise field employees.
• Oversee key metrics and ensure efficient fiscal management of the caseload.

Benefits

• Competitive pay and weekly paychecks.
• Paid holidays and paid time off (PTO).
• Vision, dental, and medical benefits.
• Employer-paid life insurance.
• 401(k) with employer match.
• Career growth opportunities.
• Supportive team and positive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager