Care Manager Jobs

About The Position

Requirements

• Bachelor’s degree in social work or a related human services field.
• Two years of work experience.
• Effective verbal and written communication skills.
• Empathy and compassion when supporting clients in challenging situations.
• Knowledge of community resources and ability to connect clients with them.
• Ability to collaborate with professionals and agencies.
• Problem-solving and critical-thinking skills, including assessing situations and developing effective solutions.
• Strong organizational and time-management skills for managing cases, appointments, and documentation.
• Cultural competence and respect for diverse cultures.
• Ability to advocate for clients’ needs and access to services.
• Understanding of ethical guidelines and legal frameworks relevant to social work.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively before groups.
• Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
• Ability to apply common-sense understanding to instructions and address problems involving several concrete variables in standardized situations.
• Proficiency with Microsoft Outlook, Microsoft Excel, and Microsoft Word.

Nice To Haves

• Experience in social work, home and community-based services, healthcare, or geriatrics.

Responsibilities

• Act as a liaison between members and home and community-based service providers to facilitate quality, cost-effective care and outcomes.
• Educate and support members and their families regarding community resources and services.
• Build collaborative relationships with primary care providers, managed care plan providers, HCBS providers, caregivers, and families.
• Communicate regularly with members by phone and through home visits to monitor wellbeing and adjust care plans as needed.
• Record and document interventions and member information accurately and completely in accordance with payer and organizational guidelines.
• Collaborate with internal team members, including the Central Intake and Assessment Team, to ensure continuity of care.
• Identify and resolve care plan variances, including barriers to primary and specialized medical care.
• Assess and address member engagement and behavior to support optimal health and functional status.
• Participate in assigned after-hours on-call rotations.
• Monitor service quality in collaboration with the Quality Assurance and Education Team and Care Management Director.
• Participate in community outreach as outlined in the quarterly outreach plan.
• Support training and onboarding of new team members.
• Promote the image and reputation of the System through servant leadership and direct, open communication.
• Contribute professionally to committees, workgroups, project management, and other collaborative efforts.
• Perform other duties as necessary to support the success of the System.