Behavioral Health Care Manager, OBGYN Collaborative Care

Beth Israel Lahey Health•Newburyport, MA

21d

About The Position

The Behavioral Health Care Manager serves as the primary patient contact in the Primary Care and/or OB/GYN Collaborative Care Model. Working with providers, a Behavioral Health Clinician, and a consulting psychiatrist, the Care Manager supports patient engagement, registry management, symptom monitoring, care coordination, behavioral health education, and low-intensity evidence-based interventions. The role maintains ongoing patient contact, tracks clinical outcomes, supports treatment adherence, coordinates social care resources, and contributes to measurement-based, population-focused care. The Care Manager maintains program productivity and performance standards, including timely patient access, required encounters and follow-up contacts, documentation, registry activities, systematic caseload review participation, and quality and outcome measures. The position is part time at 20 hours per week and is shared between practices in Lynn, Beverly, and Newburyport. It is benefit eligible. Staff must be vaccinated against influenza as a condition of employment.

Requirements

Bachelor's or Master's degree in Social Work, Psychology, Counseling, Human Services, Public Health, or a related field.
Ability to exercise good clinical, legal, and ethical judgment and consult with a supervisor as needed.
Computer literacy in standard desktop applications such as Windows, Word, and Excel.

Nice To Haves

Experience in behavioral health, care coordination, case management, community health, human services, or integrated care.
Strong interpersonal and patient engagement skills.
Experience working with pregnant and postpartum individuals.
Experience in integrated care, the Collaborative Care Model, women's health, OB/GYN, pediatrics, or primary care settings.

Responsibilities

Serve as the primary contact for enrolled patients, providing outreach, engagement, education, follow-up, and treatment support.
Monitor symptoms using validated behavioral health measures, including PHQ-9, GAD-7, EPDS, and other approved screening and outcome-monitoring tools.
Maintain the Collaborative Care registry and track symptom improvement, treatment adherence, outreach activities, and clinical outcomes.
Deliver structured, low-intensity behavioral interventions under clinical supervision, including Behavioral Activation, Psychoeducation, Motivational Interviewing, Relapse Prevention, Self-Management Support, and Wellness and Coping Skills Coaching.
Reinforce treatment plans developed by the Behavioral Health Clinician, consulting psychiatrist, and referring provider, and support patients in achieving treatment goals.
Participate in weekly systematic caseload reviews as needed with the consulting psychiatrist, provide clinical consultation to care team members, and communicate treatment recommendations to referring providers.
Coordinate care and communication among patients, referring providers, behavioral health team members, and community partners to support continuity of care and treatment engagement.
Help patients access resources related to food insecurity, housing instability, transportation barriers, intimate partner violence, parenting support, childcare and infant care, and other health-related social needs and community services.
Promptly escalate worsening symptoms, safety concerns, psychosocial complexity, treatment barriers, and unmet clinical needs to the Behavioral Health Clinician and treatment team.
Complete required registry activities, documentation, quality reporting, and billing-related activities within established timeframes; comply with organizational policies and confidentiality requirements; and perform other assigned duties.
Meet Collaborative Care program productivity and performance standards, including timely patient access, required encounters and follow-up contacts, documentation compliance, registry management, caseload review participation, and quality and outcome measures.