Behavioral Health Care Manager

Amerihealth Caritas•Robbinsville Township, NJ

4h•$63,700 - $85,900•Remote

About The Position

The Behavioral Health Care Manager performs clinical functions including triage, care coordination, utilization management, and facilitating access to behavioral health, substance use, and intellectual/developmental disabilities services. The role helps ensure children, youth, and young adults receive appropriate services at the appropriate time as part of an integrated service plan. The manager makes timely determinations about appropriate service intensity based on clinical need and urgency, including assessing and managing crisis and emergency situations and facilitating access to mobile response services. This is a remote position. Candidates must reside in Delaware, New Jersey, New York, or Pennsylvania and live within approximately three hours of Robbinsville, New Jersey. The schedule is Monday through Friday, 2:00 p.m. to 10:30 p.m., with rotating weekends and holidays required.

Requirements

Master’s or other qualifying graduate degree from an accredited educational program in Social Work, Clinical/Counseling Psychology, or another discipline meeting applicable New Jersey clinical licensure requirements.
At least two years of professional experience in children’s mental health, DCPP, juvenile justice, public-sector human services, or a related behavioral healthcare field.
Experience providing community-based services to children, youth, young adults, and their families or caregivers.
Experience with family systems, community systems and resources, case management, child and family counseling or therapy, child protection, and/or child development.
Clinical and cultural competency, including training and experience necessary to manage complex cases across child-serving systems.
Experience assessing crisis or emergency situations and determining acuity, severity, and clinical necessity for treatment.
Applicable New Jersey license when required by contractual and program requirements; qualifying licenses may include LCSW, LMFT, or LPC.
Strong clinical assessment and critical-thinking skills.
Knowledge of behavioral health crisis intervention and appropriate levels of care.
Knowledge of community-based behavioral health and human services resources.
Ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills.
Strong documentation and organizational skills.
Computer proficiency and ability to navigate multiple systems and applications effectively.
Knowledge of a variety of clinical interventions and support approaches.
Ability to collaborate effectively with families, caregivers, providers, and other child-serving systems.
Must reside in Delaware, New Jersey, New York, or Pennsylvania, within approximately three hours of Robbinsville, New Jersey.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Make timely determinations regarding appropriate service intensity and refer cases for higher-level clinical review when indicated.
Triage calls and assess behavioral health, substance use, and intellectual/developmental disability service needs.
Screen and assess crisis and emergency calls to determine acuity, severity, and clinical necessity for treatment using approved clinical criteria.
Facilitate care coordination and linkage to appropriate community-based services and resources.
Support utilization management by reviewing treatment plans, clinical assessments, and other relevant clinical information.
Identify appropriate community resources for children, youth, young adults, and their families or caregivers.
Meet established customer service standards, service-level expectations, and productivity requirements.
Complete required clinical and administrative documentation accurately and on time.
Demonstrate respectful, professional communication and excellent customer service.
Adhere to recognized clinical and ethical standards.
Complete required training within established timeframes.
Participate in departmental initiatives and projects as assigned.