Behavioral Health Care Manager
Amerihealth Caritas•,
About The Position
The Behavioral Health Care Manager supports the daily functions of PerformCare’s clinical department, including call triage, care coordination, and utilization management. PerformCare provides access to the New Jersey Children’s System of Care. The role facilitates access to behavioral health, substance use, and intellectual/developmental disability therapeutic services, helping ensure each youth receives appropriate services at the appropriate time as part of an integrated service plan. The manager makes timely intensity-of-services determinations based on urgency of need and manages emergencies, including access to mobile response services.
Requirements
- Master’s degree and a graduate degree from an accredited educational program in Social Work or Clinical/Counseling Psychology.
- Active New Jersey clinical licensure as an Advanced Practice Nurse specializing in mental health or youth services, Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Counselor (LPC), or Licensed Psychologist.
- At least 2 years of experience in children’s mental health, DCPP, juvenile justice, or a related public-sector human services or behavioral healthcare field, providing community-based services to children, youth, young adults, and their families or caregivers.
- Background or experience in family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development.
- Clinical and cultural competency, with training and experience managing complex community cases across child-serving systems.
- Ability to screen and assess crisis or emergency calls, determine callers’ acuity or severity, and assess clinical necessity for treatment using DCF/CBHS-approved criteria.
- Computer proficiency.
- Ability to multitask.
- Knowledge of a variety of intervention and support approaches.
Responsibilities
- Make timely intensity-of-services determinations or refer cases for a higher-level review when indicated.
- Link callers to community services as needed.
- Meet customer service level agreements and expected productivity measures.
- Meet documentation requirements.
- Identify a wide range of community resources for callers.
- Communicate respectfully and provide excellent customer service.
- Support utilization management by reviewing treatment plans and assessments.
- Adhere to recognized ethical standards.
- Complete required training on time.
- Assist with projects as assigned.
Benefits
- Flexible work solutions, including remote options and hybrid work schedules.
- Competitive pay.
- Paid time off, including holidays and volunteer events.
- Health insurance coverage for associates and their dependents starting on Day 1.
- 401(k).
- Tuition reimbursement.
