Hospice Patient Care RN Manager

Gentiva Hospice•Chattanooga, TN

20d

About The Position

The Hospice Patient Care Manager oversees patient care activities and clinical operations to ensure high-quality, compliant hospice services. Reporting directly to the Executive Director or Administrator, this role coordinates care, manages scheduling and referrals, leads or facilitates interdisciplinary meetings, and develops staff. The manager supports quality and performance improvement while ensuring care meets applicable regulatory standards and company policies. The role requires compassion for terminally ill patients and their families, sound clinical judgment, and the ability to support a diverse care team as it responds to patients’ emotional and clinical needs. This is a safety-sensitive position. Employees must meet minimum requirements to be eligible for benefits and, where applicable, state-specific requirements.

Requirements

Current RN license in the state of employment.
Graduate of an accredited nursing program.
At least 3 years of direct patient care experience, including 2 years in hospice or home-based care.
Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance requirements, including Medicare, Medicaid, JCAHO, and ACHC.
Knowledge of and compassion for terminally ill patients and their families.
Ability to lead a diverse care team and adapt to patients’ emotional and clinical needs across varied backgrounds.
Strong interpersonal, organizational, and leadership skills.
Competency in clinical documentation and technology systems.

Nice To Haves

Bachelor of Science in Nursing (BSN).
Previous leadership, team management, or supervisory experience in hospice or home health.
Familiarity with EMR systems and telehealth platforms.
Certification in Hospice and Palliative Nursing (CHPN).

Responsibilities

Oversee and direct patient care services to ensure delivery of high-quality hospice care.
Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits, using clinical judgment and priority.
Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes.
Mentor, train, and provide clinical support to associates, supporting their development, performance, and compliance.
Ensure care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures.
Support performance improvement initiatives, quality assessments, and operational efficiencies within the location.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Generous paid time off and 7 paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and Joint & Spine Concierge Care, for full-time associates.
Education support and tuition assistance (ASN to BSN, BSN to MSN) for full-time associates.
Free continuing education units (CEUs) for full-time associates.
Company-paid life and long-term disability insurance for full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care benefits, for full-time associates.