RN Patient Care Manager Hospice

Gentiva Hospice • Hermantown, MN

2d

About The Position

Gentiva Hospice is seeking a Patient Care Manager to oversee patient care activities and ensure high-quality, compliant hospice services. Reporting directly to the Executive Director or Administrator, this leadership role manages clinical operations, coordinates care, and develops staff to uphold patient-care and regulatory standards. The position includes directing care services, handling visit scheduling and clinical triage, facilitating Interdisciplinary Group meetings, and supporting staff development and performance improvement. This is a safety-sensitive position. Compensation may vary based on factors including location, experience, education, skills, licensure, certifications, and department equity.

Requirements

• Current RN license in the state of employment.
• Graduate of an accredited nursing program.
• At least 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting.
• Ability to apply hospice principles, industry standards, and regulatory requirements, including Medicare, Medicaid, JCAHO, and ACHC.
• Knowledge of and compassion for terminally ill patients and their families.
• Ability to lead a diverse care team and adapt to patients’ emotional and clinical needs across varied backgrounds.
• Strong interpersonal, organizational, and leadership skills.
• Competency in clinical documentation and technology systems.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Previous leadership, team management, or supervisory experience in hospice or home health.
• Familiarity with EMR systems and telehealth platforms.
• Certification in Hospice and Palliative Nursing (CHPN).

Responsibilities

• Oversee and direct patient care services to ensure high-quality hospice care.
• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits, using clinical judgment and priority.
• Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
• Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes.
• Mentor, train, and provide clinical support to associates, supporting their development, performance, and compliance.
• Ensure care delivery meets federal, state, and local regulatory standards and company policies and procedures.
• Support performance improvement initiatives, quality assessments, and operational efficiencies.

Benefits

• Medical, dental, and vision insurance.
• Wellness programs and resources.
• 401(k) with company match.
• Paid time off and seven paid holidays.
• Federal and state required leaves, including FMLA and ADA-related leaves.
• Short- and long-term disability.
• Health Savings Account (HSA) contribution.
• Mileage reimbursement or fleet vehicle program.
• Cell phone reimbursement for eligible roles.
• Short-term incentive for eligible roles.
• Tuition reimbursement and education support.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Telemedicine, diabetes management, and joint and spine concierge care.
• Free continuing education units (CEUs).
• Company-paid life and long-term disability insurance.
• Voluntary pet, critical illness, accident, and long-term care benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree