Hospice Patient Care RN Manager

Heartland Hospice•Sidney, OH

13d

About The Position

The Hospice Patient Care RN Manager oversees patient care activities for Heartland Hospice to support high-quality, compliant hospice services. Reporting directly to the Executive Director or Administrator, this leadership role manages clinical operations, coordinates care, and develops staff while upholding patient-care and regulatory standards. The position also supports performance improvement, quality assessments, and operational efficiency at the location. Heartland Hospice, part of Gentiva, provides compassionate care where patients call home. Gentiva is a national provider of hospice, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of clinicians across 38 states.

Requirements

Current RN license in the state of employment.
Graduate of an accredited nursing program.
At least 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting.
Demonstrated ability to apply hospice principles, industry standards, and regulatory requirements, including Medicare, Medicaid, JCAHO, and ACHC.
Knowledge of and compassion for terminally ill patients and their families.
Ability to lead a diverse care team and adapt to the emotional and clinical needs of patients from various backgrounds.
Strong interpersonal, organizational, and leadership skills.
Competency in clinical documentation and technology systems.

Nice To Haves

Bachelor of Science in Nursing (BSN).
Previous leadership, team management, or supervisory experience in hospice or home health.
Familiarity with EMR systems and telehealth platforms.
Certification in Hospice and Palliative Nursing (CHPN).

Responsibilities

Oversee and direct patient care services to ensure the delivery of high-quality hospice care.
Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits, using clinical judgment and priority.
Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes.
Mentor, train, and provide clinical support to associates, supporting their development, performance, and compliance.
Ensure care delivery meets federal, state, and local regulatory standards and company policies and procedures.
Support performance improvement initiatives, quality assessments, and operational efficiencies at the location.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for eligible full-time associates.
Mileage reimbursement or fleet vehicle program for eligible full-time associates.
Generous paid time off and 7 paid holidays for eligible full-time associates.
Wellness programs, including telemedicine, diabetes management, and Joint & Spine Concierge Care, for eligible full-time associates.
Education support and tuition assistance, including ASN to BSN and BSN to MSN, for eligible full-time associates.
Free continuing education units (CEUs) for eligible full-time associates.
Company-paid life and long-term disability insurance for eligible full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for eligible full-time associates.