RN Patient Care Manager Hospice
About The Position
The Patient Care Manager oversees hospice patient care activities and clinical operations to ensure high-quality, compliant services. Reporting directly to the Executive Director or Administrator, this leadership role coordinates care, supports and develops staff, and upholds patient-care and regulatory standards. The role includes overseeing care services, managing visit schedules and changes based on clinical judgment and priority, triaging phone referrals and medical concerns, and leading or facilitating Interdisciplinary Group (IDG) meetings. The Patient Care Manager also mentors and trains associates, supports performance and compliance, and contributes to quality improvement and operational efficiency. This is a safety-sensitive position. The position is with Heartland Hospice, part of Gentiva.
Requirements
- Current RN license in the state of employment.
- Graduate of an accredited nursing program.
- Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting.
- Ability to apply hospice principles, industry standards, and regulatory requirements, including Medicare, Medicaid, JCAHO, and ACHC.
- Knowledge of and compassion for terminally ill patients and their families.
- Ability to lead a diverse care team and adapt to the emotional and clinical needs of patients from varied backgrounds.
- Strong interpersonal, organizational, and leadership skills.
- Competency in clinical documentation and technology systems.
Nice To Haves
- Bachelor of Science in Nursing (BSN).
- Previous leadership, team management, or supervisory experience in hospice or home health.
- Familiarity with EMR systems and telehealth platforms.
- Certification in Hospice and Palliative Nursing (CHPN).
Responsibilities
- Oversee and direct patient care services to ensure the delivery of high-quality hospice care.
- Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits, using clinical judgment and priority.
- Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
- Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes.
- Mentor, train, and provide clinical support to associates, supporting their development, performance, and compliance.
- Ensure care delivery meets federal, state, and local regulatory standards and company policies and procedures.
- Support performance improvement initiatives, quality assessments, and operational efficiencies within the location.
Benefits
- Medical, dental, and vision insurance.
- Wellness programs and resources.
- 401(k) with company match.
- Paid time off.
- FMLA, ADA, and other federal and state required leaves.
- Short- and long-term disability.
- HSA contribution.
- Mileage reimbursement or fleet vehicle program.
- Cell phone reimbursement for eligible roles.
- Short-term incentive for eligible roles.
- Tuition reimbursement and education support.
- Career advancement opportunities.
- National and local recognition programs.
- Teammate Assistance Fund.
- Seven paid holidays.
- Telemedicine, diabetes management, and joint and spine concierge care.
- Free continuing education units (CEUs).
- Company-paid life and long-term disability insurance.
- Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
