Hospice Patient Care RN Manager

Gentiva Hospice • Pueblo, CO

8d

About The Position

The Hospice Patient Care Manager oversees patient care activities and clinical operations to ensure high-quality, compliant hospice services. Reporting directly to the Executive Director or Administrator, this leadership role coordinates care, supports and develops staff, and promotes regulatory compliance and operational effectiveness. The role includes directing patient care services, managing visit scheduling, triaging referrals and medical concerns, and leading or facilitating Interdisciplinary Group meetings.

The position also serves as a mentor, trainer, and clinical resource for associates; ensures care meets federal, state, and local requirements and company policies; and supports performance improvement, quality assessment, and operational efficiency. This is a safety-sensitive position.

Requirements

• Current RN license in the state of employment.
• Graduate of an accredited nursing program.
• At least 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting.
• Ability to apply hospice principles, industry standards, and regulatory requirements, including Medicare, Medicaid, JCAHO, and ACHC.
• Knowledge of and compassion for terminally ill patients and their families.
• Ability to lead a diverse care team while adapting to patients’ emotional and clinical needs across varied backgrounds.
• Strong interpersonal, organizational, and leadership skills.
• Competency in clinical documentation and technology systems.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Previous leadership, team management, or supervisory experience in hospice or home health.
• Familiarity with EMR systems and telehealth platforms.
• Certification in Hospice and Palliative Nursing (CHPN).

Responsibilities

• Oversee and direct patient care services to ensure the delivery of high-quality hospice care.
• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits, using clinical judgment and priority.
• Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
• Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes.
• Mentor, train, and provide clinical support to associates, supporting their development, performance, and compliance.
• Ensure care delivery meets federal, state, and local regulatory standards and company policies and procedures.
• Support performance improvement initiatives, quality assessments, and operational efficiencies within the location.

Benefits

• Medical, dental, and vision insurance.
• Wellness program and resources.
• 401(k) with company match.
• Paid time off (PTO) and seven paid holidays.
• FMLA, ADA, and other federal and state-required leaves.
• Short-term and long-term disability.
• Health Savings Account (HSA) contribution.
• Mileage reimbursement or fleet vehicle program.
• Tuition reimbursement and education support.
• Phone allowance.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Telemedicine, diabetes management, and Joint & Spine Concierge Care wellness programs.
• Free continuing education units (CEUs).
• Company-paid life and long-term disability insurance.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree