Hospice Patient Care RN Manager

Gentiva Hospice • Hobbs, NM

7d

About The Position

The Hospice Patient Care RN Manager oversees patient care activities and clinical operations to ensure the delivery of high-quality, compliant hospice services. Reporting directly to the Executive Director or Administrator, this leadership role coordinates care, manages scheduling and incoming concerns, and develops staff to maintain patient-care and regulatory standards. The role supports performance improvement, quality assessments, and operational efficiency at the assigned location.

The position serves patients and families in hospice care and requires clinical judgment, compassionate communication, and the ability to adapt to patients’ emotional and clinical needs. It is safety-sensitive. State-specific requirements may apply, and employees must meet minimum requirements to be eligible for benefits.

Requirements

• Current RN license in the state of employment.
• Graduate of an accredited nursing program.
• At least 3 years of direct patient care experience, including 2 years in hospice or a home-based care setting.
• Ability to apply hospice principles, industry standards, and regulatory compliance requirements, including Medicare, Medicaid, JCAHO, and ACHC.
• Knowledge of and compassion for terminally ill patients and their families.
• Ability to lead a diverse care team and adapt to the emotional and clinical needs of patients from various backgrounds.
• Strong interpersonal, organizational, and leadership skills.
• Competency in clinical documentation and technology systems.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Previous leadership, team management, or supervisory experience in hospice or home health.
• Familiarity with EMR systems and telehealth platforms.
• Certification in Hospice and Palliative Nursing (CHPN).

Responsibilities

• Oversee and direct patient care services to ensure high-quality hospice care.
• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits, using clinical judgment and priority.
• Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
• Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes.
• Mentor, train, and provide clinical support to associates, supporting their development, performance, and compliance.
• Ensure care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures.
• Support performance improvement initiatives, quality assessments, and operational efficiencies within the location.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for eligible full-time associates.
• Mileage reimbursement or fleet vehicle program for eligible full-time associates.
• Generous paid time off and 7 paid holidays for eligible full-time associates.
• Wellness programs, including telemedicine, diabetes management, and Joint & Spine Concierge Care, for eligible full-time associates.
• Education support and tuition assistance for ASN-to-BSN and BSN-to-MSN programs for eligible full-time associates.
• Free continuing education units (CEUs) for eligible full-time associates.
• Company-paid life and long-term disability insurance for eligible full-time associates.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree