RN Patient Care Manager Hospice
About The Position
The Patient Care Manager oversees patient care activities and clinical operations to ensure the delivery of high-quality, compliant hospice services. Reporting directly to the Executive Director or Administrator, this leadership role coordinates care, manages scheduling and referrals, leads or facilitates Interdisciplinary Group meetings, and supports staff development and performance. The position ensures care delivery meets federal, state, and local regulatory standards and company policies, while contributing to performance improvement, quality assessments, and operational efficiency. This is a safety-sensitive position.
Requirements
- Current RN license in the state of employment.
- Graduate of an accredited nursing program.
- At least 3 years of direct patient care experience, including 2 years in hospice or a home-based care setting.
- Ability to apply hospice principles, industry standards, and regulatory requirements, including Medicare, Medicaid, JCAHO, and ACHC.
- Knowledge of and compassion for terminally ill patients and their families.
- Ability to lead a diverse care team and adapt to patients’ emotional and clinical needs across varied backgrounds.
- Strong interpersonal, organizational, and leadership skills.
- Competency in clinical documentation and technology systems.
- Must meet applicable state-specific requirements.
Nice To Haves
- Bachelor of Science in Nursing (BSN).
- Previous leadership, team management, or supervisory experience in hospice or home health.
- Familiarity with EMR systems and telehealth platforms.
- Certification in Hospice and Palliative Nursing (CHPN).
Responsibilities
- Oversee and direct patient care services to ensure high-quality hospice care.
- Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits, using clinical judgment and priority.
- Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
- Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes.
- Mentor, train, and provide clinical support to associates, supporting their development, performance, and compliance.
- Ensure care delivery meets federal, state, and local regulatory standards and company policies and procedures.
- Support performance improvement initiatives, quality assessments, and operational efficiencies within the location.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off, including generous PTO and 7 paid holidays for eligible full-time associates.
- Wellness programs and resources, including telemedicine, diabetes management, and Joint & Spine Concierge Care.
- FMLA, ADA, and other federal and state-required leaves.
- Short- and long-term disability; company-paid life and long-term disability insurance for eligible full-time associates.
- Health Savings Account (HSA) contribution.
- Mileage reimbursement or fleet vehicle program.
- Cell phone reimbursement for eligible roles.
- Short-term incentive for eligible roles.
- Tuition reimbursement and education support, including ASN-to-BSN and BSN-to-MSN assistance.
- Free continuing education units (CEUs).
- Career advancement opportunities.
- National and local recognition programs.
- Teammate Assistance Fund.
- Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
