Hospice Patient Care RN Manager

SouthernCare • Muncie, IN

10d

About The Position

The Hospice Patient Care RN Manager oversees patient care activities and clinical operations to ensure high-quality, compliant hospice services. Reporting directly to the Executive Director or Administrator, this leadership role includes coordinating care, managing visit schedules, triaging referrals and medical concerns, leading or facilitating Interdisciplinary Group (IDG) meetings, and supporting staff development. The manager ensures care meets applicable regulatory standards and company policies, and supports performance improvement, quality assessments, and operational efficiencies.

The role requires a current RN license in the state of employment, graduation from an accredited nursing program, and at least three years of direct patient care experience, including two years in hospice or home-based care. Preferred qualifications include a BSN, relevant leadership experience, familiarity with EMR systems and telehealth platforms, and CHPN certification.

Requirements

• Current RN license in the state of employment.
• Graduate of an accredited nursing program.
• At least 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting.
• Ability to apply hospice principles, industry standards, and regulatory requirements, including Medicare, Medicaid, JCAHO, and ACHC.
• Knowledge of and compassion for terminally ill patients and their families.
• Ability to lead a diverse care team and adapt to the emotional and clinical needs of patients from varied backgrounds.
• Strong interpersonal, organizational, and leadership skills.
• Competency in clinical documentation and technology systems.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Previous leadership, team management, or supervisory experience in hospice or home health.
• Familiarity with EMR systems and telehealth platforms.
• Certification in Hospice and Palliative Nursing (CHPN).

Responsibilities

• Oversee and direct patient care services to ensure the delivery of high-quality hospice care.
• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits, using clinical judgment and prioritization.
• Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
• Lead or facilitate IDG meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting meeting minutes.
• Mentor, train, and provide clinical support to associates, supporting their development, performance, and compliance.
• Ensure care delivery meets federal, state, and local regulatory standards and company policies and procedures.
• Support performance improvement initiatives, quality assessments, and operational efficiencies at the location.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program for full-time associates.
• Generous paid time off and 7 paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
• Education support and tuition assistance (ASN to BSN, BSN to MSN) for full-time associates.
• Free continuing education units (CEUs) for full-time associates.
• Company-paid life and long-term disability insurance for full-time associates.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree