Hospice Patient Care RN Manager

SouthernCare • Kokomo, IN

4d

About The Position

The Hospice Patient Care RN Manager oversees patient care activities and clinical operations to ensure the delivery of high-quality, compliant hospice services. Reporting directly to the Executive Director or Administrator, this role coordinates care, manages visit scheduling, triages incoming referrals and medical concerns, and leads or facilitates Interdisciplinary Group (IDG) meetings. The manager also mentors, trains, and supports associates, ensures care meets regulatory and company standards, and contributes to performance improvement, quality assessments, and operational efficiency.

The position is with SouthernCare, part of Gentiva, a provider of hospice, palliative care, home health care, and advanced illness management. The job is identified as safety-sensitive.

Requirements

• Current RN license in the state of employment.
• Graduate of an accredited nursing program.
• Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting.
• Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance requirements, including Medicare, Medicaid, JCAHO, and ACHC.
• Knowledge and compassion for terminally ill patients and their families.
• Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds.
• Strong interpersonal, organizational, and leadership skills.
• Competency in clinical documentation and technology systems.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Previous leadership, team management, or supervisory experience in hospice or home health.
• Familiarity with EMR systems and telehealth platforms.
• Certification in Hospice and Palliative Nursing (CHPN).

Responsibilities

• Oversee and direct patient care services to ensure the delivery of high-quality hospice care.
• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits, using clinical judgment and priority.
• Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
• Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes.
• Mentor, train, and provide clinical support to associates, supporting their development, performance, and compliance.
• Ensure care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures.
• Support performance improvement initiatives, quality assessments, and operational efficiencies within the location.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program.
• Generous paid time off and 7 paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
• Education support and tuition assistance, including ASN to BSN and BSN to MSN.
• Free continuing education units (CEUs).
• Company-paid life and long-term disability insurance.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree