Intensive Family Care Manager

Cayuga Counseling Services Inc • City of Auburn, NY

5d • $45 - $49

About The Position

The Intensive Family Care Manager serves as the primary point of contact for families referred by the Department of Social Services who have complex needs, including housing and financial instability, unmet health and mental health needs, and family stressors. The role provides coordinated, family-centered support intended to reduce duplicated services and help families achieve long-term stability.

The manager builds trusting relationships; assesses family strengths, needs, and barriers; develops integrated service plans; and coordinates access to resources across agencies. The role also advocates for families across relevant systems, responds to crises, supports caregiver skill-building and empowerment, collaborates with community partners, and maintains timely case documentation. Services are delivered using trauma-informed and culturally responsive practices that respect family values and identities.

Requirements

• At least 2–3 years of experience working directly with children and families, particularly those affected by trauma, poverty, domestic violence, child welfare, or other complex needs.

Nice To Haves

• Experience in case management, advocacy, counseling, or family support services is strongly preferred.
• A bachelor's degree in social work, human services, psychology, or a related field is preferred but not required; equivalent combinations of education, training, and professional experience will be considered.

Responsibilities

• Build trusting relationships with families with intensive or complex needs and serve as their consistent point of contact.
• Conduct intake and ongoing assessments of family strengths, needs, and barriers.
• Develop integrated service plans that streamline support and reduce duplication across programs.
• Coordinate access to resources such as housing, healthcare, education, financial support, and legal services.
• Advocate for families across child welfare, criminal justice, healthcare, school, and social service systems.
• Provide timely crisis intervention, help families de-escalate urgent situations, and follow up to support stability.
• Help caregivers strengthen parenting, communication, and coping skills.
• Collaborate with community partners to align services and coordinate care, sharing information as permitted.
• Maintain detailed and timely case records tracking progress, service reduction, and family outcomes, and comply with program and funding requirements.
• Deliver services in a trauma-informed, culturally responsive manner that respects family values and identities.

Benefits

• Three weeks of PTO in the first year and four weeks in the second year.
• 48 hours of wellness time annually, accrued at four hours per month.
• 96 hours of sick time annually, accrued at eight hours per month.
• 10 holidays off per year, including one floating holiday.
• Agency-sponsored life and dental insurance for employees; family plans are also available.
• Choice of six health insurance plans.
• After five years of service, eligibility for four weeks of paid sabbatical time that does not count against other PTO.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed