Intensive Care Coordinator

One Hope United•Effingham, IL

About The Position

Under the assigned CCS supervisor, the Intensive Care Coordinator provides community-based services to identified youth through Systems of Care and Wraparound. The role supports family-focused, youth-guided, individualized, strengths-focused, and trauma-informed service delivery. The coordinator serves eligible Pathways to Success youth in the Care Coordination Services High-Fidelity Wraparound tier, following program policies and fidelity requirements. The position maintains a high-fidelity Wraparound caseload, generally 10 youth to 1 coordinator and no more than 12 with an identified need and approval; actual caseloads vary with referrals and accepted services. The coordinator partners with youth, families, and service providers to assess strengths and needs, develop and monitor individualized Plans of Care and Crisis Prevention Plans, and coordinate Child and Family Team Meetings. The role advocates for least-restrictive care, supports access to crisis and community-based services, provides crisis-related assistance and follow-up, and helps families navigate services. The position includes client transportation within program guidelines, maintaining client records, completing intakes, representing the agency at court hearings, and providing other program services as needed. The role requires a bachelor’s degree in a related field. Two years of care coordination experience, including facilitating child and family team meetings and directly serving youth and families, is preferred. A valid driver’s license and acceptable driving record are required. Work hours may vary, including evenings and weekends, to accommodate families. The employee works in varied residential environments, travels locally and regionally by automobile, and may occasionally travel outside the local area. One Hope United offers tuition assistance, paid vacation, personal and sick days, medical, dental and vision coverage, retirement and spending-account options, life and disability coverage, legal plans, career development and promotion opportunities, and supervision hours for LCSW and LCPC licensure in some locations. The agency reports more than 800 professionals, serves 10,000 children and families in Illinois and Florida, and has operated since 1895. Employment is subject to the agency’s COVID-19 vaccination requirement, with accommodation as required by law.

Requirements

Bachelor’s degree from an accredited university in psychology, social work, counseling, education, or a similar field.
Valid driver’s license and acceptable driving record, with automobile insurance meeting OHU requirements.
Ability to work varying hours, including evenings and weekends, to accommodate family needs.
Strong collaboration, relationship-building, and communication skills.
Resilience and creativity in engaging families and supports who are not engaged.
Time-management skills and ability to meet deadlines consistently.
Knowledge of Illinois child welfare systems, local resources, and service providers.
Experience working with diverse populations.
Attention to detail.
Proficient computer skills, including use of computers, keyboards, and Microsoft Windows.
Effective verbal and written communication skills and sufficient spoken and written English to obtain, provide, or exchange information.
Ability to exercise discretion and maintain confidentiality.
Ability to manage stress and effectively de-escalate crises.
Ability to write routine reports and correspondence.
Ability to solve practical problems, handle situations with limited standardization, and make decisions.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Ability to maintain mental and physical alertness and an appropriate level of energy.
Demonstrated analytical thinking and ability to make independent decisions.
Ability to meet visual and auditory acuity requirements within professionally determined normal ranges, with correction if needed.
Manual dexterity sufficient to operate a computer and office equipment, including a telephone and copier.
Ability to enter and exit a vehicle or building without assistance and drive in local and regional areas.

Nice To Haves

Two years of experience coordinating care, including facilitating child and family team meetings and working directly with youth and families.

Responsibilities

Provide community-based, evidence-informed care coordination to youth eligible for Pathways to Success High-Fidelity Wraparound services.
Engage youth and families and integrate services by serving as a central communication point for service components.
Identify informal and formal supports with youth and families and develop Plans of Care and Crisis Prevention Plans.
Complete strength-based assessments and required updates using the IM CANS to identify strengths and treatment needs.
Facilitate and coordinate Child and Family Team Meetings at required intervals.
Coordinate with service providers to develop comprehensive care and crisis prevention plans.
Ensure care planning and decisions reflect the child’s and family’s values, preferences, beliefs, culture, identity, and community.
Monitor progress toward goals and indicators of success, discuss progress with clients, encourage feedback and ownership, and revise plans as needed.
Improve access to crisis supports and appropriate home- and community-based behavioral health services.
Advocate for youth and families, including seeking services in the least restrictive setting possible.
Implement services intended to avoid unnecessary inpatient psychiatric hospitalization, residential treatment, and emergency room use.
Provide active guidance and feedback during family contacts, crisis interventions, and other crisis-stability events.
Complete intakes as needed and provide transportation to clients within program guidelines.
Provide training and education to caretakers where applicable.
Maintain ethical standards, a comprehensive client file, and strength-oriented practice.
Plan and administer therapeutic interventions when applicable.
Provide crisis support and follow-up; at times, respond to Mobile Crisis Services when a youth in crisis is currently receiving services.
Represent the agency at court hearings and attend required staffing meetings.
Adhere to the ARC evidence-based/informed program and Wraparound facilitation fidelity requirements.
Provide Family Support Program and Specialized Family Support Program services as needed.
Perform other related duties as assigned.