Intensive Care Manager (Chattanooga, TN)

Mental Health Cooperative•Chattanooga, TN

About The Position

Mental Health Cooperative (MHC) provides services to individuals with serious mental illness and poverty, including children and adolescents with severe emotional disorders. The Intensive Care Manager provides continuous treatment-team care management to children and youth with serious emotional disturbance or severe mental illness, their families, and other team members’ consumers. The role also mentors new care managers on basic skills. The position is based in Chattanooga, Tennessee, with a Monday-to-Friday schedule from 8:00 AM to 4:30 PM, and participation in a rotating on-call schedule that includes after-hours and weekends.

Requirements

Bachelor’s degree in counseling, psychology, social work, or another health-related or behavioral health field.
Candidates with a bachelor’s degree in criminal justice must have 15 college-level semester hours of behavioral health coursework.
Valid Tennessee driver’s license.
Acceptable Motor Vehicle Report (MVR).
Acceptable criminal background investigation.
Personal automobile insurance.
Cell phone.
Transportation that seats four people.

Responsibilities

Continually assess consumers’ needs and develop individualized service plans and crisis plans with measurable goals.
Assist with referrals and connection to community resources, and advocate for consumers when necessary.
Participate in a rotating on-call schedule, including after-hours and weekends.
Ensure consumers are seen after discharge from the hospital and Diversion Services within Agency standards.
Plan and coordinate consumers’ daily psychiatric, medical, and environmental needs.
Support efficient consumer transitions within the Agency and community.
Meet productivity standards established in Agency policies and procedures.
Meet regularly with the Care Management Supervisor, individually and as a group.
Attend scheduled morning and weekly team meetings and follow up on plans developed in meetings.
Attend quarterly All Care Management meetings and trainings.
Educate consumers and/or involved collaterals about psychiatric diagnoses and appropriate treatment options.
Respond to urgent or crisis needs as appropriate to the position, with assistance from the supervisor, crisis services, and clinic staff, by developing plans and interventions.
Develop and maintain relationships within the family unit and with supports.
Complete timely and appropriate documentation as required by the Agency.
Maintain community relationships through prompt follow-through with contacts.
Remain involved in the family system, school system, and other systems involving the family, such as juvenile justice and supportive agencies.
Mentor new care managers on basic skills.