Intensive Care Manager (Chattanooga, TN)

Mental Health Cooperative•Chattanooga, TN

About The Position

Provide continuous treatment team care management services to children and youth with serious emotional disturbance or severe mental illness, their families, and other team members’ consumers. The role also mentors new care managers on basic skills. The position is based in Chattanooga, Tennessee, with a Monday-to-Friday schedule from 8:00 AM to 4:30 PM.

Requirements

Bachelor’s degree in counseling, psychology, social work, or another health-related behavioral health field.
Candidates with a bachelor’s degree in criminal justice must have 15 college-level semester hours of behavioral health coursework.
Valid Tennessee driver’s license.
Acceptable Motor Vehicle Report (MVR).
Acceptable criminal background investigation.
Personal automobile insurance.
Cell phone.
Transportation that seats four people.

Responsibilities

Continually assess consumers’ needs and develop individualized service plans and crisis plans with measurable goals.
Assist with referrals and linkage to community resources, and advocate for consumers when necessary.
Participate in a rotating on-call schedule, including after-hours and weekends.
Ensure consumers are seen after discharge from the hospital and Diversion Services within Agency standards.
Plan and coordinate consumers’ daily psychiatric, medical, and environmental needs.
Support efficient transitions for consumers within the Agency and community.
Meet productivity standards established in Agency Policies and Procedures.
Meet regularly with the Care Management Supervisor individually and in groups.
Attend scheduled morning and weekly team meetings and follow up on plans developed in those meetings.
Attend quarterly All Care Management meetings and trainings.
Educate consumers and/or involved collaterals about psychiatric diagnoses and appropriate treatment options.
Respond to urgent or crisis consumer needs appropriate to the position, with assistance from the supervisor, crisis services, and clinic staff, by developing plans and interventions.
Develop and maintain relationships within the family unit and with supports.
Complete timely and appropriate documentation as required by the Agency.
Maintain community relations through prompt follow-through with contacts.
Remain involved in the family system, school system, and other systems in which the family may be involved, including juvenile justice and other supportive agencies.