Intensive Family Care Manager

Cayuga Counseling Services • Auburn, NY

4d

About The Position

The Intensive Family Care Manager serves as the primary and consistent point of contact for families referred by the Department of Social Services who have complex needs, including housing or financial instability, unmet health or mental health needs, and family stressors. The role coordinates and consolidates services across agencies to provide families with unified, family-centered support and reduce duplication and fragmentation.

The manager assesses family strengths, needs, and barriers; develops integrated service plans; connects families with community resources; advocates for families across service systems; responds to crises; and supports caregivers in building parenting, communication, and coping skills. The role also involves collaboration with community partners, detailed case documentation, and delivery of trauma-informed and culturally responsive services.

Requirements

• At least 2–3 years of experience working directly with children and families, particularly those impacted by trauma, poverty, domestic violence, child welfare, or other complex needs.

Nice To Haves

• Experience in case management, advocacy, counseling, or family support services is strongly preferred.
• A bachelor’s degree in social work, human services, psychology, or a related field is preferred but not required; equivalent combinations of education, training, and professional experience will be considered.

Responsibilities

• Build strong, trusting relationships with families with intensive or complex needs and serve as their single, consistent point of contact.
• Conduct intake and ongoing assessments of family strengths, needs, and barriers; develop integrated service plans.
• Coordinate connections to housing, healthcare, education, financial support, legal services, and other essential resources while consolidating services across agencies.
• Advocate for families within child welfare, criminal justice, healthcare, school, and social service systems to promote unified, family-centered, non-duplicative services.
• Provide timely crisis intervention, help families de-escalate urgent situations, and support long-term stability through follow-up and coordinated care.
• Help caregivers strengthen parenting, communication, and coping skills to build family resilience and reduce reliance on multiple outside programs.
• Collaborate with community partners to align services, share information as permitted, and coordinate care.
• Maintain timely, detailed case records tracking progress, service reduction, and family outcomes, and comply with program and funding requirements.
• Deliver services using trauma-informed, culturally responsive practices that respect family values and identities.

Benefits

• Three weeks of paid time off in the first year and four weeks in the second year.
• 48 hours of wellness time annually, accrued at four hours per month.
• 96 hours of sick time annually, accrued at eight hours per month.
• Ten holidays off per year, including one floating holiday.
• Agency-sponsored life and dental insurance for employees, with family plans available.
• Six health insurance plans to choose from.
• After five years of service, eligibility for four weeks of paid sabbatical time that does not count against other PTO.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed