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Outside Sales Representative

Builders FirstSource•Fargo, ND

About The Position

The Outside Sales Representative represents the company with large or complex customers, identifies products and services that meet customer needs, and supports customers throughout the sales process. The role gathers customer requirements and design specifications, liaises with internal technical and design staff, develops sales proposals and contracts, and troubleshoots complex field issues. It also researches and pursues new customers, presents products and services, and keeps customers informed about offerings that may address their current or future requirements. The position includes a leadership contribution through training and developing less experienced sales representatives, chairing meetings, and potentially acting in the Sales Manager’s capacity during that person’s absence. The representative prepares reports and other documentation, attends company-sponsored training, manages their own work to meet productivity goals, and observes safety procedures. The role has no supervisory responsibilities.

Requirements

  • Bachelor’s degree in Sales, Marketing, or a related field plus two years of prior sales experience, or an equivalent combination of education and experience.
  • In-depth knowledge of company products, services, production processes, and product standards.
  • In-depth understanding of sales and customer service policies and procedures.
  • Ability to maintain confidentiality regarding sensitive company and customer information.
  • Professionalism, diplomacy, and tact when representing the company.
  • Highly effective selling skills and ability to achieve aggressive sales goals and objectives.
  • Strong presentation skills, including the ability to explain complex subject matter to an audience with limited expertise.
  • Ability to prioritize work, manage time effectively, and work unsupervised.
  • Well-developed interpersonal and influencing skills, including the ability to interact effectively with various levels of customer organizations, including senior management.
  • Ability to use background and experience to train and develop less experienced Outside Sales Representatives.
  • Attention to detail.
  • Proficiency in Office Suite.
  • Valid driver’s license.

Responsibilities

  • Represent the company during sales by gathering customer needs and design specifications and liaising with internal technical and design staff to develop proposals.
  • Handle complex or highly specialized customer requirements.
  • Develop sales contracts for residential, multi-family, and commercial projects by collecting specification information from clients’ engineers or architects of record and communicating requirements and changes to technical staff and management.
  • Troubleshoot difficult or complex field issues.
  • Plan and conduct sales presentations for current and prospective customers.
  • Design and deliver professional demonstrations or presentations explaining how company products and services meet customer needs.
  • Research, identify, and solicit new customers.
  • Generate sales opportunities by researching client needs and industry competition and demonstrating product and service features and benefits.
  • Update customers on products and services and explain how they may meet current or future requirements.
  • Participate in a leadership role, including chairing meetings and acting in the Sales Manager’s capacity during their absence.
  • Help train and develop less experienced sales staff, including Outside Sales Representatives.
  • Prepare recurring and special reports, forms, and other management documentation as required.
  • Attend company-sponsored training to enhance sales techniques and product and industry knowledge; may present at training programs for less experienced Outside Sales Representatives.
  • Plan and pace work to meet daily, weekly, project, or team productivity goals.
  • Observe safety procedures and practices, attend required safety meetings, and potentially recommend safety improvements.
  • Carry out other duties as assigned.

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