Benefits Analyst Jobs

About The Position

Requirements

• At least 1 year industry-specific experience in debt cancellation/benefits area or like industry
• Bilingual: Spanish and English, written and verbal.
• Customer service experience and strong communication and listening skills
• Ability to multi-task and manage time effectively
• Writes clearly, concisely, and effectively
• Strong analytical and problem-solving skills and maintain quality focus
• Committed to providing superior customer service
• Ability to work independently and work well with others in a team environment
• Proficient in Microsoft Office Suites

Responsibilities

• Process benefit related transactions in a timely and accurate manner
• Review and analyze what documentation is needed to process a benefit
• Review daily follow-up status reports and prioritize and manage daily inventory to meet contractual service levels
• Manage inbound calls in a timely manner
• Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives
• Engage in active listening with the customer, confirming or clarifying information and diffuse situations as needed
• Ability to maneuver through various systems while engaging with the customer
• Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
• Understand and strive to meet or exceed production and quality metrics while providing excellent and consistent customer service

Benefits

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• an employee assistance program that includes free counseling sessions
• two “Global Wellbeing Days” each year
• continuous learning culture