Management and Program Analyst

Veterans Benefits Administration•Denver, CO

1d•Onsite

About The Position

This position is in the VBA Compensation Service and reports to the Supervisory Program Analyst, under the Assistant Director for Systems Support and Operational Review Staff. The incumbent serves as a senior management analyst, consultant, and advisor for the office that coordinates and serves as the focal point for Compensation Service business applications and information technology. The role leads and mentors project managers developing and implementing major Compensation Service initiatives, represents leadership in business-system planning and implementation activities, and coordinates complex nationwide deployments. The analyst works with senior executives, managers, technical staff, and subject matter experts to improve business systems and processes, including identifying opportunities for automation or policy and procedural changes. The position coordinates implementation across VBA business lines and organizations, evaluates management proposals and program structures, and provides expert advice on policies and procedures affecting data processing for Veterans’ claims and services. It also manages project plans, milestones, timelines, reporting, communications, and team activities, and develops documentation and reports for management and operations.

Requirements

At least one year of supervisory experience with Compensation Program Veteran benefits and Compensation claims processing procedures, including the ability to explain them orally and in writing to people of varied educational backgrounds.
At least one year of experience developing stakeholder communications, such as stakeholder responses, briefing papers, presentations, and communications of highly technical information.
Demonstrated experience serving as a technical advisor to leadership and expressing information effectively to individuals or groups while considering the audience.
For current Federal employees who held a GS grade during the past 52 weeks: 52 weeks at the GS-13 level for a GS-14 position.
U.S. citizenship is required.
Selective Service registration is required for males born after December 31, 1959.
Must meet applicable background and security investigation requirements.
Must serve a one-year probationary period.

Responsibilities

Serve as a primary point of contact for Compensation Service business matters related to its business systems.
Lead and mentor project managers developing, revising, and implementing large Compensation Service initiatives.
Represent the Chief(s) and/or Assistant Director at meetings and workgroups covering planning, requirements, design, testing, training, implementation, and post-implementation activities for business systems.
Facilitate nationwide implementation of Compensation Service business-system initiatives, promoting standardization and consistency of validated concepts.
Develop test-site criteria to monitor performance indicators and facilitate deployment of new work-design components to VBA field stations.
Coordinate design and development activities for enhanced Compensation Service business applications and initiatives.
Work with senior executives, managers, technical staff, and subject matter experts to implement business-system initiatives.
Identify program areas that could be improved through automation or changes in policy or procedures, and recommend changes.
Coordinate knowledge sharing and document best-practice implementation strategies.
Integrate Compensation Service efforts among VBA business lines and assist with concurrent deployment of new work processes.
Coordinate implementation initiatives internally and externally, develop recommendations for products to initiate, curtail, or reschedule, and evaluate proposals for organizational changes and program structures.
Perform project management and analysis tasks and keep assigned activities on track throughout all phases.
Provide expert advice and technical assistance on proposed policies and procedural changes that may affect processing of Veterans’ claims and services.
Develop internal management controls and administrative processes to resolve problematic issues.
Monitor project progress against formal plans; establish or revise milestones and target dates; and negotiate and formalize schedule changes with management and sponsors or users.
Prepare project status reports and correspondence, initiate meetings, distribute information, and integrate the work of teams across multiple organizations and locations.
Prepare documentation for management and operational reports, identify required data elements, and develop communications for claimants and other clients.
Perform other duties as assigned.