Management and Program Analyst

Internal Revenue Service • Fresno, CA

7d

About The Position

This position is in Taxpayer Services, Operation Support, Business Systems Modernization, Modernization Project Management Services. The Management and Program Analyst leads analytical studies and projects involving multiple functional areas and organizational components. The role develops and applies evaluation methods to assess program effectiveness, operational efficiency, and service delivery across Taxpayer Services, and advises leadership on significant program issues that may affect strategic planning, resource allocation, and program direction.

The analyst evaluates Taxpayer Services programs, policies, and operational practices; conducts complex studies of program performance and operational impacts; and identifies systemic issues. The position develops recommendations and corrective strategies to improve performance, operational stability, and business continuity. It also analyzes the development, interpretation, and implementation of policies, procedures, and program strategies, evaluates plans and proposals for alignment with Service goals, and recommends policy or guidance changes to improve efficiency and consistent application.

Requirements

• At least one year of specialized experience equivalent in difficulty and responsibility to the GS-12 level, including analyzing program or project operations, processes, or data to identify issues, trends, deficiencies, or improvement opportunities.
• Apply analytical and evaluative methods to assess program, project, or organizational issues and develop recommendations or solutions.
• Plan, coordinate, or support implementation of program, project, or organizational initiatives.
• Evaluate program or project performance, operational impacts, or organizational readiness to assess effectiveness and support objectives.
• Coordinate with management, subject matter experts, and stakeholders to resolve issues and support objectives.
• Prepare and present reports, briefings, or analytical summaries communicating findings, recommendations, status, or operational impacts.
• Current civilian employees must meet the applicable 90-day time-after-competitive-appointment requirement by the announcement closing or cutoff date.
• Applicants for positions above GS-05 must meet applicable time-in-grade requirements; for this GS-13 position, one year (52 weeks) at the next lower grade is required.
• A person subject to a probationary period must complete the remainder of that period if transferred, promoted, demoted, or reassigned before completing it.
• Obtain and use a government-issued charge card for business-related travel.
• Federal experience is not required; qualifying experience may be from the public sector, private sector, or volunteer service.

Responsibilities

• Lead and coordinate analytical studies and projects involving multiple functional areas and organizational components.
• Develop and implement analytical frameworks and evaluation methodologies to assess program effectiveness, operational efficiency, and service delivery.
• Advise leadership on high-visibility program issues and provide recommendations concerning strategic planning, resource allocation, and program direction.
• Analyze and evaluate the effectiveness of Taxpayer Services programs, policies, and operational practices.
• Conduct complex analytical studies to assess program performance, identify systemic issues, and determine operational impacts.
• Develop recommendations and corrective strategies to improve program performance, operational stability, and business continuity.
• Analyze the development, interpretation, and implementation of Taxpayer Services policies, procedures, and program strategies.
• Evaluate program plans, proposals, and operational data for effectiveness and alignment with Service goals and priorities.
• Recommend new or revised policies, procedures, and operational guidance to improve efficiency, strengthen performance, and promote consistent application of Taxpayer Services policies and procedures.

Benefits

• Comprehensive federal employee benefits package, with benefits for employees and their families; eligibility depends on position type.
• Cost-of-Living Allowance for the specified location, CARR 28 KM 2.0.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed