Benefits Analyst

RF-SMART•Jacksonville, FL

1d•Hybrid

About The Position

The Benefits Analyst supports the administration, analysis, and daily operation of employee benefits programs, including leave and retirement. This role is the primary contact for benefits-related questions and helps ensure accurate, compliant processing of enrollments and changes. The analyst provides data and analysis to help the Total Rewards team make informed decisions and works with HR colleagues, external vendors and carriers, managers, and business leaders to support competitive, effective, and compliant programs. The position administers benefits and leave programs, coordinates with vendors and carriers, supports compliance and reporting, and helps deliver annual open enrollment. It also maintains benefits data in the HRIS, analyzes participation, costs, utilization, and trends, and researches industry developments and legislation. The analyst conducts benefits orientations and creates and distributes employee communications and educational materials. The role is based in Jacksonville, Florida, with a hybrid work arrangement. The employer does not sponsor applicants for employment visa status. The listed duties and expectations are not exhaustive and may change as business needs evolve.

Requirements

Bachelor’s degree in business administration, human resources, or a related field, or equivalent experience; the degree is preferred.
At least 2–3 years of benefits experience, including exposure to HRIS and benefits administration.
Working knowledge of employee benefits and applicable laws and regulations, including ACA, COBRA, ERISA, HIPAA, and FMLA.
Experience with HRIS platforms, including workflows, permissions, and processes.
Familiarity with benefits EDI/data feeds and resolving errors.
Strong attention to detail and data accuracy, and ability to maintain confidentiality.
Strong analytical skills, including the ability to run reports and interpret data.
Excellent written, verbal, interpersonal, and presentation skills for employee-facing interactions.
Excellent Microsoft Office skills, particularly Excel.
Ability to work independently with some latitude for judgment on increasingly complex assignments under moderate supervision.

Nice To Haves

UKG experience.

Responsibilities

Administer daily benefits programs, including medical, dental, vision, life, disability, FSA/HSA, retirement savings, and wellness programs; process enrollments, changes, and terminations.
Process qualifying life events and open enrollment changes, ensure selections are accurately entered in the system, and collect required paperwork.
Administer leave-of-absence programs and resolve benefits claims related to disability, parental leave, and other leaves.
Serve as the primary contact for employee benefits inquiries, explain coverage options, and resolve issues while protecting confidential information.
Coordinate with benefits carriers, consultants, and third-party administrators to gather data and understand plan dynamics.
Submit enrollment files and EDI data feeds to carriers and resolve feed errors.
Audit and reconcile monthly benefits invoices and carrier billings.
Research and respond to escalated customer-service issues involving third-party administrators.
Help ensure compliance with applicable laws and regulations, including ERISA, HIPAA, FMLA, ACA, and COBRA.
Assist with ACA reporting and compliance tracking, and support COBRA administration and notifications.
Prepare and file required reports and maintain documentation for audits and government filings.
Help coordinate and execute annual open enrollment; prepare employee communications, guides, and educational materials; and test and troubleshoot enrollment systems and portals.
Obtain reports on benefits participation, costs, utilization, and usage trends.
Maintain accurate employee benefits, demographic, and assignment data in the HRIS; identify and resolve discrepancies.
Research industry and employment trends, benchmark practices, and track legislation and its potential impact.
Gather employee feedback through methods such as surveys and focus groups to inform benefit program recommendations.
Conduct benefits orientations for new hires.
Create and distribute benefits communications, including announcements, FAQs, guides, and reference materials.
Communicate benefit changes, updates, and deadlines to employees.
Educate and guide HR team members, managers, and employees on benefits processes and new HRIS processes and tools.