Benefits Analyst

Coursera•Mountain View, CA

2h•$92,000 - $115,000

About The Position

Coursera + Udemy is seeking an accountable, self-driven Benefits Analyst to own U.S. and Canada benefits data and compliance responsibilities, with opportunities to lead global initiatives. The analyst independently manages recurring deliverables such as data reconciliations, vendor billing, compliance audits, and statutory filings, while taking responsibility for clear employee communications, vendor oversight, and process improvements through automation. The role manages day-to-day benefits operations, employee inquiries, enrollment changes, system transactions, eligibility and payroll reconciliation, vendor coordination, compliance support, audit requests, and employee-facing communications. It also contributes to vendor reviews, financial workflows, open enrollment, system implementations, data analytics, and improvements to benefits processes and technology. Coursera + Udemy operates as a globally distributed team and lets employees choose to work from home, an office, or a collaboration space, with intentional in-person collaboration. This role is available for hire only in U.S. Pay Zone 3. The listed Zone 3 salary range is $92,000–$115,000. The compensation package also includes comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks.

Requirements

Ability to work independently with strong personal accountability and ownership of recurring deliverables.
Professional knowledge of benefits administration.
Strong analytical and problem-solving skills for assessing complex situations.
Hands-on experience with data reconciliation and audits, payroll, or invoice data.
Ability to build relationships with internal and external partners.
Typically 5 or more years of relevant experience, or an equivalent combination of education and experience.
Working knowledge of U.S. benefits regulations, including ERISA, ACA, HIPAA, COBRA, and FMLA, and related compliance activities.
Strong written communication skills and ability to explain complex benefits topics clearly to employees.
Advanced Excel or Google Sheets skills; experience with an HRIS such as Workday, UKG, or ADP and benefits administration platforms.
Strong attention to detail, analytical and problem-solving skills, and ability to manage multiple priorities and deadlines.
Ability to handle confidential employee information discreetly and in accordance with privacy requirements.

Nice To Haves

Benefits certification such as CEBS, CBP, or SHRM-CP/PHR.
Experience with open enrollment and vendor implementations or system migrations.
Experience supporting Canada, global, or multi-state workforces.

Responsibilities

Manage employee benefit inquiries, enrollment corrections, qualifying life events, dependent changes, and routine Workday transactions.
Monitor eligibility files, identify discrepancies, reconcile enrollment and payroll deductions, coordinate corrections with vendors, and maintain exception logs.
Handle routine vendor follow-ups and escalate decisions when needed.
Maintain process documentation, controls, and audit trails; recommend and implement process improvements and automation.
Conduct testing and configuration validation in the benefits administration system to check rules setup and system performance.
Improve processes to enhance efficiency, accuracy, and employee experience.
Assist with required reporting and filings, including Form 5500, ACA reporting, nondiscrimination testing, and SPD/SMM and notice distribution.
Support internal benefits governance activities.
Gather documentation, respond to internal and external audit requests, and track findings through resolution.
Work with Benefits colleagues, Legal, Finance, and external advisors on regulatory changes and their impact on benefits programs.
Draft, review, and maintain employee-facing benefits communications, including plan summaries, FAQs, intranet content, enrollment guides, and required notices.
Verify communications against plan documents, vendor materials, and current regulations before release.
Escalate complex employee benefits questions and identify trends that can inform communication improvements.
Serve as a day-to-day contact for certain benefits carriers, brokers, and third-party administrators; monitor service levels and resolve issues.
Contribute to vendor performance reviews, renewals, and RFP or vendor selection activities.
Ensure accurate, timely data exchange with vendors, including testing and monitoring eligibility and payroll feeds.
Manage invoice payment processing, purchase order setup, and related financial workflows.
Drive process and workflow improvements using AI and other technology solutions to optimize and automate operations.
Contribute to or lead projects such as annual open enrollment, vendor reviews, system implementations, and data analytics.