Benefits Analyst

Flex•Austin, TX

About The Position

Flex is seeking a Benefits Analyst for its Austin, Texas team. Reporting to the Benefits Manager, this role supports the design, administration, compliance, analysis, and continuous improvement of Axiom's employee benefit programs. The analyst works closely with Human Resources, Payroll, Finance, Legal, HRIS, vendors, and other stakeholders to administer benefit plans effectively, support employees, meet regulatory requirements, and execute benefits initiatives and projects. The role combines analytical, project management, and operational expertise to improve benefits processes and participant experience while supporting the organization's total rewards strategy. It includes administering U.S. benefits, resolving complex issues, coordinating Open Enrollment, analyzing benefits data and vendor performance, maintaining process documentation, and supporting compliance and audits.

Requirements

5–8 years of progressive employee benefits experience.
Experience administering multiple health and welfare and retirement benefit programs.
Experience with Canadian benefits administration.
Experience working with benefit vendors, insurance carriers, and consultants.
Experience supporting benefits projects, implementations, or process improvement initiatives.
Strong analytical, problem-solving, and critical-thinking skills.
Advanced proficiency in Microsoft Excel and experience analyzing large data sets.
Ability to interpret and apply benefit plan provisions, policies, and regulatory requirements.
Strong project management and organizational skills, including the ability to manage multiple priorities simultaneously.
High attention to detail and commitment to accuracy.
Excellent verbal, written, and interpersonal communication skills.
Ability to handle confidential and sensitive information with discretion.
Ability to build effective relationships across organizational levels and with external partners.
Self-starter with a continuous improvement mindset who can work independently and collaboratively in a fast-paced environment.
Working knowledge of applicable federal and state benefits laws and regulations, including ERISA, ACA, COBRA, HIPAA, FMLA, and leave programs.
Proficiency with HRIS systems.
A bachelor's degree in Human Resources, Business Administration, Finance, or a related field is preferred.

Nice To Haves

Workday experience is preferred; the qualifications section also describes it as strongly preferred.

Responsibilities

Administer and support U.S. employee benefit programs, including medical, prescription drug, dental, vision, life insurance, disability, leave of absence, HSA, FSA, 401(k), deferred compensation, and other assigned programs.
Serve as a subject matter expert and primary contact for HR inquiries, employee escalations, and complex benefit issues.
Partner with vendors to resolve operational issues, monitor service levels, and support plan administration.
Collaborate with Payroll, HRIS, Finance, Legal, and external vendors to ensure accurate processing and effective administration of benefits transactions.
Support benefits projects such as vendor implementations, process enhancements, system updates, acquisitions, transitions, and strategic initiatives.
Develop, maintain, and enhance benefits procedures, process documentation, and administrative controls.
Coordinate and support annual Open Enrollment, including testing, data validation, employee communications, vendor coordination, and issue resolution.
Review, coordinate, and distribute employee communications, presentations, and educational materials developed with external consultants.
Analyze benefit data, trends, utilization, enrollment activity, and vendor performance to identify risks, opportunities, and process improvements.
Support compliance with ERISA, ACA, COBRA, HIPAA, FMLA, state leave programs, and other applicable federal and state regulations.
Conduct regular audits and reconciliations across HRIS, payroll, and vendor systems to ensure data integrity, plan compliance, and accurate eligibility and enrollment administration.
Perform other duties and special projects as assigned.