Employee Benefits Analyst

Portland General Electric • Portland, OR

3d • Onsite

About The Position

PGE is seeking a thoughtful, organized, service-minded professional for its Benefits team. The Employee Benefits Analyst helps employees and managers navigate benefits, leaves of absence, workplace accommodations, disability programs, and workers' compensation while supporting accurate and timely administrative processes. The position balances employee-facing support with reporting, invoice and payment administration, data review, vendor coordination, and employee records.

The position may be filled at the P1 (Entry) or P2 (Intermediate) level based on the selected candidate's experience, knowledge, and demonstrated ability to work independently. P1 employees perform recurring benefits and leave administration assignments using established procedures and receive ongoing guidance on complex or unfamiliar matters. P2 employees apply broader professional knowledge and independently resolve routine and moderately complex matters, with guidance on higher-risk or novel situations.

The role supports benefit programs for represented and non-represented employees, including leave, accommodation, disability, return-to-work, workers' compensation, eligibility, enrollment, wellness, vendor coordination, employee communications, Open Enrollment, audits, and program improvements. It requires protecting confidential employee and medical information and following applicable privacy, documentation, and records-retention requirements.

The position is based in an office environment and requires regular, reliable, predictable full-time attendance. An established schedule must be followed, with additional or variable hours when business needs require. Occasional travel within the service territory may be required. Assisting with storms or other Company emergencies is part of all positions at Portland General Electric.

Requirements

• Typically a bachelor's degree in business, psychology, sociology, finance, human resources, or another related field, or equivalent experience.
• P1 experience: typically two or fewer years of human resources or closely related experience.
• P2 experience: typically two or more years of human resources or closely related experience, including independently administering programs, resolving employee or vendor issues, or supporting leave, benefits, disability, accommodation, or workers' compensation processes.
• Customer-focused judgment and ability to communicate clearly and empathetically with employees and managers.
• Strong organization, prioritization, follow-through, and attention to detail in a deadline-driven environment.
• Comfort working with invoices, payments, payroll deductions, reports, and data reconciliations where accuracy matters.
• Analytical and problem-solving skills, including researching issues, identifying discrepancies, and determining when to escalate.
• Ability to handle sensitive and confidential employee, medical, and financial information with discretion.
• Working knowledge of, or ability to learn, employment laws and practices related to benefits, leave, disability, accommodation, and workers' compensation.
• Ability to use HR information systems, reporting tools, spreadsheets, shared inboxes, and vendor platforms to retrieve information and manage work.
• Ability to learn and accurately apply benefit eligibility rules for represented and non-represented employee groups.
• Ability to collaborate effectively with employees, managers, HR partners, Legal Services, Payroll, vendors, and other stakeholders.
• Clear written and verbal communication skills, including the ability to explain benefits and processes in plain language.
• Ability to manage changing priorities, meet response-time expectations, and complete accurate work under time constraints.
• Ability to meet deadlines and response-time expectations, follow accuracy standards, and complete time-sensitive work.
• Ability to process new information, adapt to changing priorities, collaborate within a team, and communicate effectively under stress.
• Regular computer use throughout the workday.
• Ability to lift, carry, push, or pull up to 10 pounds.
• Ability to adhere to an established schedule and work additional or variable hours when business needs require.

Nice To Haves

• Benefits or HR certifications, including PHR, SPHR, SHRM-CP, SHRM-SCP, CEBS, or CBP.

Responsibilities

• Support administration and case management of leaves of absence, workplace accommodations, short- and long-term disability, return-to-work matters, and workers' compensation claims.
• Coordinate with employees, managers, HR partners, vendors, and internal partners; monitor case status; review documentation; support accurate timecard and paid-time administration; and help people navigate applicable processes.
• Administer benefit programs for represented and non-represented employees with differing benefit programs and eligibility requirements.
• Monitor and respond to employee inquiries and escalations; support eligibility, enrollment, and status changes.
• Process and reconcile vendor invoices and benefit payments; review benefit and payroll data; run reports; monitor vendor data interfaces; identify and resolve discrepancies; and maintain accurate, audit-ready records.
• Coordinate wellness programs and activities, support vendor relationships and issue resolution, and maintain benefit plan documents, policies, procedures, intranet content, templates, and other employee-facing resources.
• Assist with employee communications, educational materials, presentations, Open Enrollment, annual notices, audits, and program improvements.
• Interpret and apply established benefit plan provisions, policies, procedures, and collective bargaining agreement requirements within the role's authority, escalating complex or unusual matters.
• Partner with vendors and internal subject matter experts to resolve routine eligibility, enrollment, claim, payment, reporting, and data issues.
• Identify recurring issues, process gaps, or service trends and recommend practical improvements.
• Cross-train with Benefits team members and provide backup coverage for assigned programs and processes.
• Protect confidential employee and medical information and comply with privacy, documentation, and records-retention requirements.
• Perform other duties as assigned.

Benefits

• PGE offers a total rewards package designed to reward contributions and support employee well-being and professional development.
• Performance-based incentive bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level