Employee Benefits Analyst

Portland General Electric Company•Portland, OR

2d•Onsite

About The Position

PGE is seeking a thoughtful, organized, and service-minded Employee Benefits Analyst to help employees and managers navigate benefits, leaves of absence, workplace accommodations, disability programs, and workers' compensation. The role combines employee-facing support with administrative work that keeps benefit programs accurate and operating effectively, including reporting, invoice and payment administration, data review, vendor coordination, and employee records. The position may be filled at the P1 (Entry) or P2 (Intermediate) level based on the selected candidate's experience, knowledge, and ability to work independently. The analyst supports leave, accommodation, disability, and workers' compensation administration; day-to-day benefit administration for represented and non-represented employees; and wellness programs, vendors, and employee resources. The role works with employees, managers, HR partners, vendors, and internal stakeholders, applying established plan provisions, policies, procedures, and collective bargaining agreement requirements within the role's authority and escalating complex or unusual matters. P1 employees perform recurring assignments under established procedures and receive ongoing guidance on complex or unfamiliar matters. P2 employees apply broader professional knowledge, independently resolve routine and moderately complex issues, and receive guidance on higher-risk or novel situations. The position requires regular computer use, occasional travel within the service territory, and the ability to lift, carry, push, or pull up to 10 pounds. It is based in an office environment and requires reliable, predictable full-time attendance, adherence to an established schedule, and additional or variable hours when business needs require.

Requirements

Typically a bachelor's degree in business, psychology, sociology, finance, human resources, or another related field, or equivalent experience.
P1 experience: typically two or fewer years of human resources or closely related experience.
P2 experience: typically two or more years of human resources or closely related experience, including independently administering programs, resolving employee or vendor issues, or supporting leave, benefits, disability, accommodation, or workers' compensation processes.
Customer-focused judgment and the ability to communicate clearly and empathetically with employees and managers.
Strong organization, prioritization, follow-through, and attention to detail in a deadline-driven environment.
Comfort working with invoices, payments, payroll deductions, reports, and data reconciliations where accuracy matters.
Analytical and problem-solving skills, including researching issues, identifying discrepancies, and determining when to escalate.
Ability to handle sensitive and confidential employee, medical, and financial information with discretion.
Working knowledge of, or ability to learn, employment laws and practices related to benefits, leave, disability, accommodation, and workers' compensation.
Ability to use HR information systems, reporting tools, spreadsheets, shared inboxes, and vendor platforms to retrieve information and manage work.
Ability to learn and accurately apply benefit eligibility rules for represented and non-represented employee groups.
Ability to collaborate effectively with employees, managers, HR partners, Legal Services, Payroll, vendors, and other stakeholders.
Clear written and verbal communication skills, including the ability to explain benefits and processes in plain language.
Ability to manage changing priorities, meet response-time expectations, and complete accurate work under time constraints.
Regular, reliable, and predictable full-time attendance; ability to adhere to an established schedule and work additional or variable hours when business needs require.

Nice To Haves

Benefits or HR certifications, including PHR, SPHR, SHRM-CP, SHRM-SCP, CEBS, or CBP.

Responsibilities

Support administration and case management of leaves of absence, workplace accommodations, short- and long-term disability, return-to-work matters, and workers' compensation claims.
Coordinate with employees, managers, HR partners, vendors, and internal partners; monitor case status; review documentation; support accurate timecard and paid-time administration; and help employees and managers navigate applicable processes.
Administer day-to-day benefit programs for represented and non-represented employees with different benefit programs and eligibility requirements.
Monitor and respond to employee inquiries and escalations, and support eligibility, enrollment, and status changes.
Process and reconcile vendor invoices and benefit payments; review benefit and payroll data; run reports; monitor vendor data interfaces; resolve discrepancies; and maintain accurate, audit-ready records.
Coordinate wellness programs and activities, support vendor relationships and issue resolution, and maintain benefit plan documents, policies, procedures, intranet content, templates, and other employee-facing resources.
Assist with employee communications, educational materials, presentations, Open Enrollment, annual notices, audits, and program improvements.
Provide timely and respectful employee and manager support; interpret and apply established benefit provisions, policies, procedures, and collective bargaining agreement requirements within the role's authority; and escalate complex or unusual matters.
Partner with vendors and internal subject matter experts to resolve routine eligibility, enrollment, claim, payment, reporting, and data issues.
Identify recurring issues, process gaps, and service trends and recommend practical improvements.
Cross-train with Benefits team members and provide backup coverage for assigned programs and processes.
Protect confidential employee and medical information and follow applicable privacy, documentation, and records-retention requirements.
Perform other duties as assigned.
Assist with storms or other Company emergencies as part of the position.