Benefits Analyst

RF-SMART•Jacksonville, FL

16h•Hybrid

About The Position

The Benefits Analyst supports the administration, analysis, and day-to-day operation of the company’s employee benefits programs, including leave and retirement. The role is the main point of contact for benefits-related questions, ensures accurate and compliant processing of enrollments and changes, and provides data and analysis to help the Total Rewards team make informed decisions. The analyst works with HR colleagues, external vendors and carriers, managers, and business leaders to support competitive, effective, and compliant programs. The position also supports annual open enrollment, employee education and communications, benefits reporting and compliance, vendor coordination, HRIS data integrity, and research into industry trends and legislation. The job is based in Jacksonville, Florida, with a hybrid workplace arrangement.

Requirements

Bachelor’s degree in business administration, human resources, or a related field, or equivalent experience; a degree is preferred.
At least 2–3 years of benefits experience, including exposure to HRIS and benefits administration.
Working knowledge of employee benefits and applicable laws and regulations, including ACA, COBRA, ERISA, HIPAA, and FMLA.
Experience with HRIS platforms, including workflows, permissions, and processes.
Familiarity with benefits EDI/data feeds and resolving errors.
Strong attention to detail and data accuracy, with the ability to maintain confidentiality.
Strong analytical skills, including the ability to run reports and interpret data.
Excellent written, verbal, interpersonal, and presentation skills for employee-facing interactions.
Excellent Microsoft Office Suite skills, particularly Excel.
Ability to work independently with some latitude for judgment on assignments of increasing complexity, under moderate supervision.
Must not require employer sponsorship for employment visa status.

Nice To Haves

Experience with UKG HRIS.

Responsibilities

Administer day-to-day medical, dental, vision, life, disability, FSA/HSA, retirement savings, wellness, and other benefits programs, including enrollments, changes, and terminations.
Process qualifying life events and open enrollment changes, verify accurate system entries, and collect required paperwork.
Administer leave-of-absence programs and resolve benefits claims related to disability, parental leave, and other leaves.
Serve as the main point of contact for employee benefits inquiries, explain coverage options, and resolve issues.
Maintain the confidentiality of employee benefit information.
Liaise with benefits carriers, consultants, and third-party administrators to gather data and understand plan dynamics.
Submit enrollment files and EDI data feeds to carriers and resolve feed errors.
Audit and reconcile monthly benefit invoices and carrier billings.
Research and respond to escalated customer service issues with third-party administrators.
Help ensure compliance with ERISA, HIPAA, FMLA, ACA, COBRA, and other applicable laws and regulations.
Assist with ACA reporting and compliance tracking, and support COBRA administration and notifications.
Prepare and file required reports and maintain documentation for audits and government filings.
Help coordinate and execute annual open enrollment.
Prepare employee communications, guides, and educational materials for open enrollment.
Test and troubleshoot enrollment systems and portals.
Obtain reports on benefits participation, costs, utilization, and trends in benefits usage.
Maintain accurate employee benefits, demographic, and assignment data in the HRIS and resolve discrepancies.
Research industry and employment trends, benchmark practices, and track legislation and its potential impact.
Gather employee feedback, including through surveys and focus groups, to inform benefit program recommendations.
Conduct benefits orientations for new hires.
Create and distribute benefits communications, including announcements, FAQs, guides, and reference materials.
Communicate benefit changes, updates, and deadlines to employees.
Educate and guide HR team members, managers, and employees on benefits processes and new HRIS processes and tools.