Director of Behavioral Health Crisis Operations
Monarch • Lumberton, NC6d
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Director of Behavioral Health Crisis Operations
Monarch•Lumberton, NC
About The Position
The Director of Behavioral Health Crisis Operations oversees operations of facility-based crisis centers and provides leadership and coordination for care, staff development, physician relationships, quality initiatives, program development, and organizational success. The role works directly with the Senior Director of Crisis Services to manage daily center operations and implement work plans supporting facility-based crisis and organizational goals. The Director supervises assigned staff and supports effective 24-hour coverage for people served. Responsibilities include coordinating communication and improvement activities, maintaining effective electronic health record processes, ensuring equipment and supplies are available, and overseeing emergency readiness. The role also manages budgeting and financial reporting with the Senior Director of Crisis Services and Budget Officer, addresses complaints and incidents, and ensures compliance with agency policies and applicable state and federal requirements. Driving and travel may be required.
Requirements
- At least 2 years of experience working in behavioral health.
- At least 1 year of supervisory experience.
- One of the following minimum qualification pathways: an associate’s degree in nursing and Registered Nurse (RN) licensure; a master’s degree in a human services field and LCMHC, LCSW, LMFT, or LCAS licensure; or a doctoral degree (PsyD) in Psychology and licensure as a Licensed Psychologist.
- Valid U.S. driver’s license.
- Ability to maintain required and requested training.
Responsibilities
- Manage the daily operations of the centers in collaboration with the Senior Director of Crisis Services.
- Develop and implement tactical work plans supporting facility-based crisis and organizational goals, including identifying workflows and instituting corrective actions.
- Provide administrative supervision and oversight of assigned staff, including hiring, discipline, termination, training, and performance appraisals.
- Ensure effective 24-hour coverage for individuals served, as needed.
- Coordinate with providers, managers, staff, and other departments to support teamwork, communication, and improvement activities.
- Serve as an electronic health record super user and help ensure appropriate training, error monitoring, and timely corrections.
- Ensure equipment and supplies are available when needed, including medication and lab processing, and notify emergency medical services when indicated.
- Prepare, administer, and oversee the budget and monthly financial reports with the Senior Director of Crisis Services and Budget Officer.
- Communicate budget expectations clearly and regularly to staff.
- Investigate complaints, prepare resolution reports, support timely resolution of concerns, review incidents, ensure documentation is completed, and provide feedback and action plans when warranted.
- Coordinate and prepare staff for potential weather and other related disasters.
- Attend and actively participate in required meetings and training.
- Comply with agency policies and procedures and applicable state and federal statutes and regulations.
- Maintain training as required and requested.
- Demonstrate knowledge of emergency procedures and assist in crisis situations, including implementing safety measures for a safe milieu.
- Perform other relevant responsibilities as assigned by the supervisor.
- Drive and travel as required.
Benefits
- Eligible employees may have access to comprehensive health coverage, retirement plans, professional development support, and other customizable benefits and perks.
- The company describes a comprehensive, competitive benefits package for full-time and part-time team members and their families.
- Opportunities for professional growth and promotion from within.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
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