Clinical Program Director - Crisis Response Services

Frontier Behavioral Health•Spokane Valley, WA

About The Position

Frontier Behavioral Health is a nonprofit behavioral health organization serving adults, youth, and seniors in Spokane. The Clinical Program Director is a key leader who works with the Chief Clinical Officer and Chief Operating Officer to develop and implement treatment programs within available resources. The director oversees assigned programs to ensure quality, efficient and effective care, program performance, productivity, and compliance with accreditation standards, laws, regulations, and agency policies. The role participates in executive leadership, administration, program development, and planning, and ensures clients receive appropriate, timely services and coordinated care from internal and community providers. The director provides operational and strategic leadership, supports agency initiatives such as Trauma-Informed Care and Person-Centered Recovery Planning, oversees contract outcomes and regulatory compliance, and builds relationships with community partners. The role also manages assigned program operations and personnel, monitors program performance and client access, supports service coordination and development, and oversees staff training, supervision, performance appraisal, and corrective action. Position duties may include responsibilities specific to the CORE Crisis Services Continuum, such as liaison work related to court-ordered LRA clients. Work is generally performed in an office setting, including computer use and sitting for four to eight hours per day. Work may also occur outside the office and require travel to other areas. The position may require lifting 10–20 pounds. No exposure to blood-borne pathogens is expected. The salary range is $118,389.72–$144,232.64, with starting pay of $118,389.72 based on Frontier Behavioral Health longevity.

Requirements

Master’s degree in behavioral health.
Active Washington State Department of Health licensure as a Licensed Mental Health Counselor (LMHC), Licensed Independent Clinical Social Worker (LICSW), or Licensed Marriage and Family Therapist (LMFT).
At least seven years of experience providing direct behavioral health treatment services to children, families, and adults experiencing serious emotional problems, mental illness, and/or co-occurring alcohol or substance abuse.
Four years of progressive experience in mental health program administration, with demonstrated leadership ability and strong supervision and management skills.
Broad experience and/or knowledge of clinical services for children and families and adults in a community mental health setting, including clinical program development for these populations.
Knowledge of service delivery approaches for children and families and adults, including evidence-based and promising practices and progressive case management and intervention approaches integrated across mental health, physical health, and substance use disorder treatment systems.
Knowledge of managed behavioral health care systems and service management.
Knowledge of vocational and rehabilitation/recovery interventions for adults with severe and persistent mental illness and children or youth with serious emotional disturbance.
Experience writing grants, requests for proposal or information, program development materials, policies and procedures, or other documents related to clinical care.
Ability to work cooperatively, independently, and creatively to accomplish assigned responsibilities.
Ability to work within the agency’s structure, relate constructively to colleagues and the community, and use professional guidance and supervision.
Ability to maintain a positive, optimistic, and accepting attitude toward staff, clients, and the community.
Sensitivity to individuals’ cultural characteristics and to challenges faced by socioeconomically disadvantaged people.
Computer literacy and experience with Microsoft operating systems.

Nice To Haves

For the Director of CORE Crisis Services Continuum, CORE Response, Stabilization and Evaluation Services Department: demonstrated knowledge of RCW 71.05, RCW 71.34, RCW 9.41.040, and RCW 10.77.
Experience as a Designated Crisis Responder (DCR) and/or Co-Responder.
Experience collaborating with courts, corrections, law enforcement, public defenders, prosecutors, healthcare systems, other criminal legal systems, and community partners.
Experience with electronic health records and reporting.

Responsibilities

Plan, organize, and implement services in alignment with the agency’s mission, vision, principles of care, and management principles.
Promote agency initiatives, including Trauma-Informed Care, Person-Centered Recovery Planning, and Motivational Interviewing.
Provide leadership and strategic direction for service development and implementation of initiatives.
Accept and complete delegated agency assignments, including quality improvement teams, task groups, committees, consultations, mentoring, and training responsibilities.
Ensure assigned programs meet contract requirements and performance outcomes.
Participate in statewide initiatives as directed by the Senior Director and/or Chief Operating Officer.
Ensure compliance with applicable laws, regulations, accreditation requirements, and agency policies and procedures.
Promote collaboration and maintain relationships with community partners; address community concerns with a focus on program improvement, staff development, and community education.
Convene and chair weekly management meetings; coordinate clinical staff meeting schedules and agendas; and coordinate supervisory coverage and backup.
Participate in media-related requests and activities as directed, and act on behalf of the Senior Director and/or Chief Clinical Officer when requested.
Ensure clients receive timely access to services and that care is coordinated among internal and external providers.
Ensure timely submission of services, authorizations, reauthorizations, and other reports.
Ensure services follow agency policies and procedures and that applicable direct-service requirements are met.
Maintain and review program data with the Senior Director; analyze performance, conduct needs assessments and gap analyses, and identify improvement opportunities.
Advise the Senior Director on service provision and program development in collaboration with staff and community partners.
Manage assigned program personnel and day-to-day operations at assigned locations.
Promote evidence-based and promising practices and the clinician model.
Track hospitalizations and facilitate discharge coordination for enrolled clients, when applicable.
Serve as primary liaison with LRA monitoring staff, Designated Crisis Responders, and Court Evaluators regarding court-ordered LRA requirements and processes, when applicable.
Ensure equal employment opportunities for assigned staff regarding work assignments, training, promotions, and other employment conditions.
Participate in peer review, supervision, intake and diagnostic staffing, and educational and administrative meetings as directed.
Develop and maintain referral sources and effective community relationships.
Conduct applicant interviews and screening and request hires.
Oversee new employee training and ensure staff development plans are addressed.
Oversee timely performance appraisals, employee development, and corrective action in coordination with the Senior Director and Chief Human Resources Officer.
Provide scheduled and as-needed supervision and consultation to supervisees.
Ensure assigned staff have required clinical and administrative supervision and training, and arrange training when needed.
Ensure staff complete required charting, correspondence, Dayforce or successor-system entries, and other paperwork accurately and on time.
Ensure staff are appropriately trained and certified for their programs.
Perform other duties as assigned.

Benefits

Paid time off, with employees accruing up to 26 days in the first year.
Nine paid federal holidays.
Extended sick leave and paid sick and safe time.
Some positions may qualify for a compressed workweek option resulting in up to 26 additional days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a standard 3% employer contribution plus an additional 3% employer match.
Flexible spending accounts.
Company-paid life insurance coverage beginning the first of the month after six months of employment.
Signing bonus.
No-cost licensure supervision for employees pursuing clinical licensure.
Federal and state loan forgiveness programs for qualifying programs.
Reimbursement of required license or certification application fees.
Free Employee Assistance Program.
Staff discounts at participating Frontier Behavioral Health partners.