Crisis Program Clinical Coordinator

Delaware Guidance Services for Children and Youth, Inc.•Dover, DE

8d•$65,497 - $98,246•Hybrid

About The Position

The Mobile Response and Stabilization Services (MRSS) Crisis Clinical Coordinator plans, directs, and coordinates the activities of the MRSS crisis intervention and prevention program. Under the supervision of the Crisis Program Manager, the coordinator ensures clinically appropriate goals and procedures are carried out in accordance with client risk factors, time limitations, funding requirements, and licensing regulations. The role manages a clinically appropriate 24/7 crisis program for children and coordinates clinical services, staffing, supervision, training, documentation, and program operations. The coordinator works with crisis counselors, children and families, community mental health providers, law enforcement, state hospitals, and state and county agencies to provide risk assessment, referrals, crisis intervention, and appropriate services. The position is office-based with partial telecommuting possible with approval, and requires travel between sites as needed. It includes clinical and administrative supervision of assigned staff and participation in a one-week-per-month on-call rotation for supervisory consultation.

Requirements

Master's degree qualifying the candidate for licensure in Delaware as an LCSW, LPCMH, LMFT, or Licensed Psychologist.
Current Delaware clinical licensure in social work, psychology, or counseling.
At least 3 years of post-licensure clinical experience, preferably involving evidence-based or evidence-informed child and family interventions.
At least 2 years of post-graduate supervisory experience, preferably involving evidence-based or evidence-informed child and family interventions.
Valid driver's license and satisfactory driving record.

Nice To Haves

At least 3 continuing education credits in clinical supervision within the last year.
Multilingual ability.

Responsibilities

Manage a clinically appropriate 24/7 crisis program for children.
Develop and maintain policies and procedures for daily operations, including mobilizing crisis workers to hospitals, schools, homes, and other community agencies for risk assessments and referrals.
Establish procedures for crisis workers to access daily supervision and support with clinical assessments and crisis situations.
Provide daily crisis case management and assign cases as needed.
Monitor daily crisis interventions and risk factors for individual cases.
Make final decisions about hospitalization or placement of a child in a crisis bed.
Facilitate ongoing crisis training and training for newly hired crisis counselors.
Provide on-site field assistance to crisis counselors as needed.
Coordinate ongoing group and individual supervision for crisis counselors, addressing licensing requirements and employee career development.
Coordinate with community mental health providers, law enforcement, state hospitals, and Prevention and Behavioral Health Services to facilitate appropriate services for children and families.
Develop and maintain procedures for managing crises involving mental health decompensation, substance use, suicidal or homicidal ideation, family conflict, and physical or sexual abuse.
Participate in a one-week-per-month on-call rotation for supervisory consultation with crisis clinicians assessing clients in the community.
Maintain professional treatment standards, ethical conduct, and services consistent with the organization's mission and MRSS Program Manual.
Communicate professionally with children, parents, state and county agencies, and other customers.
Maintain crisis services in compliance with requirements published in the Department of Prevention and Behavioral Health Services Manual.
Coordinate and maintain documentation of incoming crisis evaluations; verify that risk factors are addressed and notes are precise and accurate.
Establish and maintain outcome measures.
Assign and schedule crisis counselors to shifts and maintain stability across shifts.
Attend individual meetings with the MRSS Program Manager and management team meetings.
Provide weekly crisis program updates to the MRSS Program Manager.
Participate in interviewing candidates for the crisis program.
Evaluate crisis counselors' progress and communicate staff concerns to the MRSS Program Manager.
Coordinate cases and policies with the Department of Prevention and Behavioral Health Services.
Ensure staff understand and comply with licensing, contractual, and other standards affecting daily operations.
Perform other duties as assigned.