Crisis Clinical Program Manager

Pacific Clinics • Grass Valley, CA

10d

About The Position

The Crisis Clinical Program Manager works within the agency’s vision, mission, and philosophy and leads clinical program staff and teams to deliver customer-focused, culturally competent services. The role includes hiring, developing, training, managing, and retaining staff; coordinating with community partners; supporting fiscal stewardship; and ensuring high-quality clinical services consistent with the applicable scope of practice, Medi-Cal regulations, and California law.

The position supports a 23-hour, 59-minute Crisis Stabilization Unit for adults age 18 and older, intended to divert people from involuntary holds and psychiatric hospitalization. The program provides strengths-based, culturally respectful, trauma-informed stabilization services. The manager may provide backup to clinicians, including joint responses with law enforcement, crisis assessment and triage, de-escalation, stabilization, and support with transitions to the lowest appropriate level of care. Restraint and personal-protection certification may be required.

The schedule is Wednesday through Saturday, 8 a.m. to 6 p.m. The role may also require maintaining 24/7 crisis-response coverage, covering shifts as needed, and participating in an on-call manager rotation that may involve in-person response. Compensation is $96,384–$118,540 per year, depending on experience, location, and internal equity. A $2,000 hiring incentive is offered, paid after 30 days and six months. Additional compensation may include an 8% license differential for specified licenses and certifications, and qualifying bilingual differentials.

Requirements

• Master’s degree in social work or a closely related field, such as marriage, child and family counseling, or psychology, and four or more years of clinical experience with children or adults, including crisis-management experience; or an equivalent combination of education and experience, with two years of relevant experience equaling one year of education.
• Current California Board of Behavioral Sciences licensure as an LCSW, LMFT, LPCC, or other applicable California behavioral-health license.
• Two years of supervised clinical experience with children and/or adults.
• Strong leadership and crisis-management skills.
• Obtain crisis-intervention-technique certification within the first 30 days and maintain annual certification.
• Obtain county-of-service LPS 5150 certification under Welfare and Institutions Code section 5150 within 60 days of hire.
• If required by the program, pass an initial Human Performance Evaluation (HPE) and obtain crisis-intervention-technique certification within the first 30 days and annually.
• Full background check and TB exam are required.
• Remain physically fit enough to help keep clients safe; duties may require standing, walking, sitting, handling or feeling objects, tools, or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, talking, hearing, tasting, smelling, moving quickly or running, and driving.
• Ability to occasionally lift and/or move up to 25 pounds.
• Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
• If employed at a Neurodevelopment Services location, pass a Human Performance Evaluation at a designated company clinic, including testing for lifting, pushing/pulling, repetitive coupling, static weight, and other required movements.

Nice To Haves

• Licensure in accordance with California Welfare and Institutions Code section 5600.2.
• Four to five years of clinical experience with children or adults.
• Crisis-management experience.
• Training in domestic violence and physical or sexual abuse of children and elders, with competency to maintain current knowledge of state, county, and local law.
• Self-defense training to respond to harmful or violent physical situations.
• Knowledge of local county rules and regulations from the Department of Social Services or related divisions.
• Experience serving people with substance-use disorders, co-occurring disorders, and/or people experiencing homelessness.
• Experience, knowledge, skills, and abilities working with culturally diverse populations.
• Ability to speak, read, and/or write another language.

Responsibilities

• Coordinate services for individuals and families with internal and external providers, including local law enforcement, and develop constructive relationships to address barriers.
• Apply advanced clinical knowledge to intervene effectively with individuals and families during crises.
• Provide clinical consultation to help ensure involuntary psychiatric holds are initiated in accordance with the Lanterman-Petris-Short Act.
• Apply multimodal approaches to therapeutic direction and crisis management.
• Respond to community mental-health crises, potentially involving individuals who present a danger to themselves or others.
• Participate in joint responses with law enforcement to acute mental- or behavioral-health crises and support risk management.
• Monitor outcomes and satisfaction for individuals, families, and referring workers and agencies.
• Coach and mentor staff in implementing evidence-based practices.
• Lead problem-solving with external customers.
• Ensure compliance with agency policies and procedures and applicable licensing, quality, IT, HR, compliance, and regulatory standards.
• Support 24/7 crisis-response coverage as required, including covering shifts or portions of shifts as needed.
• Participate in the Crisis Continuum on-call manager rotation, which may include in-person response.
• Maintain audit-ready records and independently audit charts.
• Provide observations and feedback to the supervisor to inform program or approach changes.
• Provide community- and law-enforcement-based training as needed.
• Ensure staff productivity and revenue-related activities meet or exceed forecasts.
• Identify team improvement opportunities or deficiencies and develop strategies to address gaps.
• Lead continuous quality improvement activities and project implementation.
• Ensure effective clinical service delivery for assigned individuals and families.
• Provide effective crisis prevention, risk management, and culturally responsive service that includes client and family voice.
• Provide direct services to individuals and families in support of direct-service staff and continuity of service.
• Conduct community outreach and educate the public about the agency, its programs, mental-health services, crisis response, and resources.
• Advocate for system changes aligned with the agency’s service-delivery philosophy.
• Manage day-to-day operations, including administrative electronic systems and human and other resources.
• Collaborate with managerial peers to improve program delivery and ensure fiscal requirements are met.
• Perform other related responsibilities as assigned to support department or business needs.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) employer match up to 4%.
• Competitive time-off plans, subject to eligibility requirements based on employment status.
• $2,000 hiring incentive paid after 30 days and six months.
• Potential 8% license differential for qualifying licenses and select peer certifications.
• Possible bilingual differentials: up to 7.5% for qualifying direct-service roles or up to $80 per month for qualifying non-direct-service roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager