Crisis Program Supervisor

Pacific Clinics • Hollister, CA

2d

About The Position

Pacific Clinics is seeking a Crisis Program Supervisor for its 24/7 Mobile Crisis Response services serving residents of San Benito County. The multidisciplinary team provides community-based crisis intervention every day of the year, using compassionate, professional, person-centered, and trauma-informed approaches to de-escalate mental or behavioral health crises. The team may respond to individuals experiencing suicidal thoughts, homicidal thoughts, or grave disability and coordinate access to hospitalization or other supportive services when appropriate.

The supervisor hires, develops, trains, and manages Crisis Intervention Specialists and/or Family Specialists; coordinates daily program operations; and ensures adherence to policy, procedures, documentation, quality, and regulatory standards. The role provides field-based supervision and oversight during crisis responses, manages staffing and scheduling, supports staff in risk management, and serves as a liaison between the team and community partners. The supervisor may also provide direct services and participate in after-hours or weekend on-call rotations.

The position is scheduled Sunday through Wednesday, 8 a.m. to 6 p.m. Initial compensation is $87,225–$107,275 per year, depending on experience, location, and internal equity. Additional compensation may include an 8% license differential for specified licenses and certifications, and qualifying bilingual differentials. Benefits eligibility begins on day one and includes medical, dental, vision, an employer 401(k) match up to 4%, and time-off plans, subject to eligibility requirements.

Requirements

• Bachelor’s degree in Psychology, Social Work, Counseling, Education, or a related field, plus at least one year of experience in social or mental health service delivery, crisis management, or an equivalent field; or an equivalent combination of education and experience, with two years of relevant experience equaling one year of education.
• First Aid certification, CPR certification, and TCI training are required.
• If required by the program, pass an initial physical abilities test (PATS) and obtain certification in crisis intervention techniques within the first 30 days and annually thereafter.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.
• Must remain physically fit enough to help keep clients safe.
• Driving is required.
• May have unsupervised contact with children; a full background check and TB exam are required.
• If employed at a Crisis Stabilization Unit, pass a Human Performance Evaluation Test at a designated company clinic.

Responsibilities

• Coordinate services for individuals and families with internal and external providers, build constructive relationships, and address barriers related to acute mental health crises.
• Respond to community-based mental health crises, including situations involving individuals who may be a danger to themselves or others.
• Participate in joint responses to acute mental or behavioral health crises with local law enforcement agencies.
• Provide field-based supervision, oversight, and risk management during community crisis responses, including potentially adverse incidents.
• Hire, coach, train, discipline, and terminate Crisis Intervention Specialists and/or Family Specialists.
• Promote culturally responsive care and ensure individuals’ voices are heard.
• Model a values-based, strength-based approach and coach staff in its use.
• Provide evidence-based practices through staff training, supervision, and coaching.
• Manage 24-hour scheduling, including last-minute call-outs, vacations, and training requirements.
• Oversee and support implementation of treatment plans, safety planning, and resourcing for individuals served.
• Support the crisis call schedule and step in to provide direct service when Crisis Intervention Specialists are unavailable.
• Complete required documentation and ensure direct reports do the same.
• Participate in after-hours and weekend on-call rotation, which may include in-person responses.
• Support staff in following risk-management and incident-reporting procedures.
• Ensure compliance with agency policies and procedures and applicable licensing, quality, IT, HR, compliance, and regulatory standards.
• Ensure clinical documentation and quality assurance meet agency and payor standards, maintain audit-ready charts, and support continuous quality improvement.
• Monitor defined outcomes and satisfaction levels for individuals, families, youth, referring workers, and agencies.
• Provide effective crisis and risk prevention and management.
• Manage program operations and use of resources, including administrative electronic systems.
• Assume a leadership role in developing the Crisis team.
• Provide staff learning opportunities, including classroom courses, field supervision, and coaching.
• Work with clinical program leadership to implement the agency service philosophy.
• Meet applicable productivity and documentation requirements.
• May be required to obtain certification in restraint protocols.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) employer match up to 4%
• Competitive time-off plans
• Possible 8% license differential for LMFT, LCSW, LPCC, PsyD, and select peer certifications
• Possible bilingual differential of up to 7.5% for qualifying direct-service roles or up to $80 per month for qualifying non-direct-service roles

What This Job Offers

• Job Type: Full-time
• Career Level: Manager