Crisis Program Clinical Coordinator

DELAWARE GUIDANCE SERVICES FOR CHILDREN•Dover, DE

3d•Hybrid

About The Position

Under the supervision of the Crisis Program Manager, the Mobile Response and Stabilization Services (MRSS) Crisis Clinical Coordinator plans, directs, and coordinates MRSS crisis intervention and prevention activities. The coordinator ensures clinically appropriate goals and procedures are accomplished in accordance with risk factors, time limitations, funding requirements, and licensing regulations. The role manages a clinically appropriate 24/7 crisis program for children and provides clinical and administrative supervision to assigned staff. The coordinator works with crisis counselors, community mental health providers, law enforcement, hospitals, and state agencies to assess risk, arrange appropriate services, and support the safety of children and families. The position includes an on-call supervisory consultation rotation of one week per month. The work environment is office-based, with partial telecommuting possible with approval and travel between sites as needed. Delaware Guidance Services is a nonprofit provider of outpatient behavioral health services for children and families in Delaware. Its services include outpatient therapy, community-based services, school-based supports, mobile crisis response, and short-term youth crisis stabilization. The organization describes its care as high-quality, trauma-informed, and culturally responsive.

Requirements

Master’s degree qualifying the applicant for Delaware licensure as a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor of Mental Health (LPCMH), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist.
Active Delaware clinical licensure in social work, psychology, or counseling.
At least 3 years of post-licensure clinical experience; experience with evidence-based or evidence-informed child and family interventions is preferred.
At least 2 years of post-graduate supervisory experience; experience with evidence-based or evidence-informed child and family interventions is preferred.
Valid driver’s license and satisfactory driving record.
Knowledge of individual growth and development.
Knowledge of family and community systems.
Ability to provide clinical and administrative supervision to assigned staff.
Ability to travel between sites as needed for supervision and meetings.

Nice To Haves

Three or more continuing education credits in clinical supervision within the last year.
Multilingual ability.
Experience with evidence-based or evidence-informed child and family interventions.

Responsibilities

Manage a clinically appropriate 24/7 crisis program for children.
Develop and maintain operational policies and procedures, including mobilization of crisis workers to hospitals, schools, homes, and community agencies for risk assessments and referrals.
Develop procedures for crisis workers to access daily supervision and consultation on clinical assessments and crisis situations.
Provide daily crisis case management and assign cases as needed.
Monitor daily crisis interventions and case-specific risk factors.
Make the final decision to hospitalize a child or place a child in a crisis bed.
Provide ongoing crisis training and on-site field assistance to crisis counselors as needed.
Coordinate ongoing group and individual supervision for crisis counselors, addressing licensing requirements and employee career development.
Collaborate with community mental health providers, law enforcement, Delaware hospitals, and Prevention and Behavioral Health Services to facilitate services for children and families.
Develop and maintain procedures for crisis situations, including mental health decompensation, substance-related problems, suicidal or homicidal ideation, family conflict, and physical or sexual abuse.
Participate in a one-week-per-month on-call rotation to provide supervisory consultation to crisis clinicians assessing clients in the community.
Uphold professional treatment standards, the organization’s mission, and the conduct, ethics, and professionalism requirements in the MRSS Program Manual.
Communicate effectively and professionally with children, parents, state and county agencies, and other customers.
Maintain crisis services in compliance with the Department of Prevention and Behavioral Health Services Manual.
Coordinate and maintain documentation of incoming crisis evaluations; verify that risk factors are addressed and documentation is precise and accurate.
Establish and maintain outcome measures.
Assign and schedule crisis counselors to shifts and maintain stability on those shifts.
Attend individual meetings with the MRSS Program Manager and management team meetings.
Provide weekly crisis program updates to the MRSS Program Manager.
Participate in interviews of potential crisis program candidates.
Evaluate crisis counselors’ progress and inform the MRSS Program Manager of staff concerns.
Facilitate training for newly hired crisis counselors.
Coordinate cases and policies with the Department of Prevention and Behavioral Health Services.
Ensure staff understand and comply with licensing, contractual, and other standards affecting daily operations.
Perform other duties as assigned.