Clinical Program Director - Crisis Response Services

Frontier Behavioral Health•Spokane Valley, WA

3d•$118,390 - $144,233

About The Position

Frontier Behavioral Health is a nonprofit behavioral health organization serving Spokane and the surrounding community. The Clinical Program Director is a key leader who works closely with the Chief Clinical Officer and Chief Operating Officer to develop and implement treatment programs for adults and/or children and adolescents within available resources. The director oversees assigned programs to ensure quality, efficiency, effectiveness, productivity, and compliance with accreditation standards, laws, regulations, and agency policies. The role also participates in executive leadership, administration, program development, and planning. The director ensures clients receive appropriate and timely services, continuity and coordination of care among internal and community providers, and services consistent with FBH managed-care principles. The position provides strategic direction for service development, oversees program operations and personnel, monitors performance and contract requirements, and promotes evidence-based and promising practices. It also involves collaboration with community partners, staff supervision and development, and compliance with applicable Washington laws and agency requirements. The role generally works in an office setting, with computer use and sitting for four to eight hours per day. Work may also occur outside the office, and travel to outside areas may be needed. The employee may be required to lift 10–20 pounds. The position is classified as salary/exempt. The stated pay range is $118,389.72–$144,232.64, with starting pay of $118,389.72 based on longevity at Frontier Behavioral Health.

Requirements

Master’s degree in behavioral health.
Active Washington State Department of Health licensure as a Licensed Mental Health Counselor (LMHC), Licensed Independent Clinical Social Worker (LICSW), or Licensed Marriage and Family Therapist (LMFT).
At least seven years of experience providing direct behavioral health treatment services to children, families, and adults experiencing serious emotional problems, mental illness, and/or co-occurring alcohol or substance abuse.
Four years of progressive experience in mental health program administration, with demonstrated leadership ability and strong supervision and management skills.
Broad experience and/or knowledge of clinical services for children and families and adults in a community mental health setting, and clinical program development for these populations.
Knowledge of service delivery approaches, evidence-based and promising practices, and progressive case-management and intervention approaches integrated across mental and physical health and substance use disorder treatment systems.
Knowledge of managed behavioral health care systems and service management.
Knowledge of vocational and rehabilitation/recovery intervention approaches for adults with severe and persistent mental illness and children or youth with serious emotional disturbance.
Experience writing grants, requests for proposal or information, program development materials, policies and procedures, or other documents related to clinical care.
Ability to work cooperatively, independently, and creatively; work within the agency’s structure; relate constructively to colleagues and the community; and use professional guidance and supervision.
Ability to maintain a positive, optimistic, accepting attitude toward staff, clients, and the community, and sensitivity to individuals’ cultural characteristics and the challenges faced by socioeconomically disadvantaged people.
Computer literacy and experience with Microsoft operating systems.

Nice To Haves

For the Director of the CORE Crisis Services Continuum, CORE Response, Stabilization and Evaluation Services Department: demonstrated knowledge of RCW 71.05, RCW 71.34, RCW 9.41.040, and RCW 10.77.
Experience as a Designated Crisis Responder (DCR) and/or Co-Responder.
Experience working collaboratively with courts, corrections, law enforcement, public defenders, prosecutors, healthcare systems, other criminal legal systems, and community partners.
Experience with electronic health records and reporting.

Responsibilities

Plan, organize, and implement services in alignment with FBH’s mission, vision, principles of care, and management principles.
Promote agency initiatives, including Trauma-Informed Care, Person-Centered Recovery Planning, and Motivational Interviewing.
Provide leadership and strategic direction for service development and implementation of initiatives.
Take on delegated agency assignments, including quality improvement teams, initiatives, task groups, committees, consultation, mentoring, and training.
Ensure assigned programs meet contract requirements and performance outcomes.
Participate in statewide initiatives as directed by the Senior Director and/or COO.
Ensure compliance with Washington laws and regulations, including the RCW and WAC, and with agency policies and procedures.
Ensure service delivery meets agency and applicable licensing or regulatory quality and quantity standards.
Promote collaboration and build relationships with community partners; address community concerns with a focus on program improvement, staff development, and community education.
Convene or chair weekly management meetings and coordinate clinical staff meeting schedules and agendas.
Coordinate supervisory coverage and backup.
Participate in media-related requests and activities as directed, and act on behalf of the Senior Director and/or Chief Clinical Officer when requested.
Ensure timely client access to services and coordination of care within FBH and with outside providers.
Ensure timely submission of services, authorizations, reauthorizations, and other reports.
Ensure services follow current FBH policies and procedures and that clinicians meet direct-service requirements, where applicable.
Maintain and review program data with the Senior Director; analyze performance, conduct needs assessments and gap analyses, and identify improvement opportunities.
Advise the Senior Director, in collaboration with staff and community partners, on service provision and program development.
Manage assigned program personnel activities and oversee day-to-day operations at assigned locations.
Promote evidence-based and promising practices and the clinician model.
Track enrolled-client hospitalizations and facilitate discharge coordination and resolution of related challenges, where applicable.
Serve as primary liaison with LRA monitoring staff, DCRs, and Court Evaluators regarding court-ordered LRA requirements and processes, and ensure related agency tasks are tracked and completed, as applicable.
Ensure equal opportunity for assigned staff in work assignments, training, promotions, and other employment conditions.
Participate in peer review, supervision, intake and diagnostic staffing, and educational and administrative meetings as directed.
Develop and maintain referral sources and effective community relationships.
Conduct applicant interviews and screening and submit requests for hire.
Oversee new-employee training and ensure staff development plans are addressed.
Coordinate timely performance appraisals, employee development, and corrective action with the Senior Director and CHRO.
Provide scheduled and as-needed supervision and consultation to supervisees.
Ensure assigned staff have access to required clinical and administrative supervision and training, and arrange training when needed.
Ensure staff complete FBH charting, correspondence, Dayforce or successor-system tasks, and other paperwork accurately and on time.
Ensure staff receive required training and certifications appropriate to their programs.

Benefits

Paid time off, accruing up to 26 days in the first year.
Nine paid federal holidays.
Extended sick leave and Paid Sick and Safe Time.
Some positions may qualify for a compressed workweek option resulting in up to 26 additional days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a standard 3% employer contribution and an additional 3% employer match.
Flexible Spending Accounts.
Company-paid life insurance beginning the first of the month after six months of employment.
Signing bonus.
No-cost licensure supervision for employees pursuing clinical licensure.
Federal and state loan forgiveness programs for qualifying programs.
Reimbursement of the license or certification application fee required for the position.
Free Employee Assistance Program.
Staff discounts at participating FBH partners in Spokane.