Program Secretary - Crisis Response

Carle Health•Peoria, IL

10d

About The Position

To facilitate the activities of the unit or facility through effective receptionist, transcriptionist, and clerical processes. The Program Secretary acts as the front door to the unit or facility, manages information, and connects physicians, staff, patients, and visitors with appropriate resources. The position may also include some duties of a Program Technician.

Requirements

At least 1 year of office experience.
At least 1 year of medical terminology experience.
At least 1 year of completion of a Unit Secretary course.
Must have control over personal use of mood-altering chemicals and behaviors upon hire.
Ability to use the usual and customary equipment needed to perform the position’s essential functions upon hire.
Basic reading, writing, and oral communication skills.
Ability to respond appropriately to customers and co-workers and interact with a wide variety of people.
Ability to maintain confidential information, communicate only facts to recipients, or decline to reveal information.
Ability to project a professional, friendly, and helpful demeanor.
Basic computer knowledge, including word processing, spreadsheets, email, and web browsing; comfort using Windows and learning new applications.
Basic understanding of Microsoft Word.

Responsibilities

Acts as the unit or facility receptionist and promotes positive relationships.
Greets visitors, physicians, patients, and staff promptly and courteously.
Monitors closed-circuit television cameras and controls access to help protect patient and staff safety and privacy.
Applies HIPAA practices, including asking visitors to sign in and checking patient releases.
Displays warmth, concern, and respect toward people seeking assistance.
Answers calls promptly and professionally, identifying the unit, name, and title; transfers, coordinates, and conferences callers as needed.
Builds positive working relationships with hospital departments and personnel, and communicates professionally and respectfully.
Alerts staff discreetly and promptly to walk-in assessments.
Keeps the reception area organized and neat.
Prioritizes and accurately channels incoming and outgoing information.
Uses technology accurately and efficiently, including the overhead paging system in accordance with unit or facility policies.
Enters and scans patient documents into the electronic medical record system; enters, modifies, and corrects patient changes as appropriate.
Prepares and enters survey and other data into spreadsheets for daily and monthly reports.
Understands computer downtime procedures.
Prints and copies materials for office staff as requested; files and scans reports received from the printer or fax.
Operates and troubleshoots the fax machine and printer.
Performs activities efficiently and accurately to support quality patient care and a safe, efficiently operating unit.
Orders supplies accurately and promotes efficient, cost-effective practices.
Responds appropriately to unit emergencies and alerts.
Adapts to changing conditions and work volume.
Attends and participates in daily safety huddles, unit committees, and staff meetings.
Submits work orders for unit or facility repairs or cleaning as needed.
Follows infection prevention and safety policies.
Performs additional duties as requested.