Hospital Crisis Response Worker

University of Utah Health • South Salt Lake, UT

3d • Onsite

About The Position

A Hospital Crisis Response Worker works in a hospital-based crisis setting as part of Utah’s statewide crisis response system. The worker assesses individuals experiencing a self-defined crisis, supports crisis stabilization, and makes appropriate referrals. Services may include screening and triage, psychosocial support, connection to resources, and collaboration with local mental health authorities in Utah.

The role is part of University of Utah Health, a patient-focused organization committed to enhancing health and well-being through patient care, research, and education. The University of Utah is a Level 1 Trauma Center with five hospitals and eleven clinics.

Requirements

• Must be eligible to apply for State Crisis Worker Certification within one year through a qualifying route, or be granted certification through a state exemption. Qualifying routes include: a Utah Department of Professional Licensing health or behavioral health license; a bachelor’s degree or higher in a human-service-related field; at least one year as a Certified Peer Support Specialist; at least one year as a certified Case Manager; or at least one year as a certified Family Resource Facilitator.
• Must obtain a current RQI Healthcare Provider eCredential through the University of Utah Health RQI system within 30 days of hire.
• Additional license requirements may be determined by the hiring department.
• Ability to type at least 30 words per minute.
• Ability to provide excellent customer service and go above and beyond to meet customer needs.
• Excellent verbal and written communication skills.
• Computer literacy, including working knowledge of Microsoft Office applications.
• Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
• Ability to prioritize and multitask in a fast-paced environment.
• Ability to report to work on time and avoid unnecessary absenteeism.
• Awareness of and sensitivity toward people with different identities and cultural backgrounds.
• Knowledge of basic suicidology, including assessment of desire, intent, capability, and buffers.
• Knowledge of intervention strategies, including active engagement, active rescue, and collaboration, with an emphasis on safety and prevention.
• Knowledge of voluntary and involuntary hospitalization criteria and procedures.
• Ability to meet the position’s physical requirements with or without accommodation, including work that may exert up to 50 pounds and may consistently involve lifting, carrying, pushing, pulling, or otherwise moving medical equipment or patients.
• May be exposed to infectious diseases.

Nice To Haves

• One year of customer service experience.

Responsibilities

• Engage individuals in crisis and quickly establish a nonjudgmental, understanding, and respectful relationship.
• Clarify problems using open-ended questions to understand the situation.
• Use closed-ended questions to gather safety information, including suicide screening questions.
• Assess life-threatening situations, including suicide or homicide risk; evaluate safety, acuity, and danger; and determine medically necessary services.
• Mobilize community resources and create plans to alleviate immediate threats or risks.
• Maintain records and implement policies, including entering concise, essential notes during the same work shift for the next worker.
• Use the consultative process and know whom to contact under different conditions.
• Provide screening and triage, psychosocial support, crisis stabilization, referrals, and connection to appropriate resources.
• Collaborate with local mental health authorities in Utah.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed