Hospital Crisis Response Worker

University of Utah Health • South Salt Lake, UT

1d

About The Position

The Hospital Crisis Response Worker works in a hospital-based crisis setting as part of the Utah Statewide crisis response system. The worker assesses individuals experiencing a self-defined crisis, supports appropriate crisis stabilization, and makes referrals. Duties may include screening and triage, psychosocial support, connecting individuals with appropriate resources, and collaborating with local mental health authorities in Utah. The role requires compassionate, respectful engagement and the ability to assess safety and risk in stressful situations.

Requirements

• Be eligible to apply for State Crisis Worker Certification within one year through one of the stated pathways, or receive certification through a State exemption.
• Certification eligibility pathway: hold a Utah Department of Professional Licensing health or behavioral health license; have at least a bachelor's degree in a human service-related field; or have at least one year of certification as a Certified Peer Support Specialist, Case Manager, or Family Resource Facilitator.
• Obtain a current RQI Healthcare Provider eCredential through the University of Utah Health RQI system within 30 days of hire.
• Meet any additional license requirements determined by the hiring department.
• Type at least 30 words per minute.
• Provide excellent customer service and demonstrate willingness to go above and beyond to meet customer needs.
• Demonstrate excellent verbal and written communication skills.
• Demonstrate computer literacy, including working knowledge of Microsoft Office applications.
• Maintain a professional demeanor and high productivity in stressful or difficult situations.
• Prioritize and multitask in a fast-paced environment.
• Report to work on time and avoid unnecessary absenteeism.
• Demonstrate awareness of people with varied identities and cultural backgrounds.
• Know basic suicidology, including assessment of desire, intent, capability, and buffers.
• Know intervention strategies emphasizing active engagement, active rescue, collaboration, safety, and prevention.
• Know voluntary and involuntary hospitalization criteria and procedures.
• Meet the stated physical demands, with or without accommodation.

Nice To Haves

• One year of customer service experience.

Responsibilities

• Engage individuals in crisis and quickly establish a non-judgmental, understanding, and respectful relationship.
• Clarify and define problems by using open-ended questions to understand the situation.
• Use closed-ended questions, including suicide screening questions, to obtain safety-related information.
• Assess life-threatening situations, including suicide or homicide risk; evaluate safety, acuity, and danger; and determine medically necessary services.
• Mobilize community resources efficiently and effectively and develop plans to alleviate immediate threats or risks.
• Complete essential, concise records within the same work shift so information is useful to the next worker.
• Use the consultative process and know whom to contact under different conditions.
• Provide screening and triage, psychosocial support, referrals, and connections to resources as appropriate.
• Collaborate with local mental health authorities in Utah.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed