Program Director - Community Behavioral Health Center

Brien Center for Mental Health•Pittsfield, MA

About The Position

The Program Director supervises all levels of clinical staff and oversees assigned outpatient programs at a Community Behavioral Health Center (CBHC). The role provides administrative and clinical oversight of the clinic and coordinates across the continuum of care, including managing utilization, access, fiscal, and programmatic issues. The Director leads program development and staff in accordance with CBHC standards of care, ensures compliance with applicable regulations and organizational policies, and supports effective clinical practice through supervision, training, interdisciplinary collaboration, quality improvement, and client complaint resolution. The role also collaborates with the operations manager on clinic administration and represents the agency in community settings.

Requirements

Master’s degree in social work, psychology, or counseling.
Independent licensure as an LICSW and/or LMHC, or a Ph.D.
At least five years of supervisory and clinical experience in community mental health.
Demonstrated management experience, such as program development, human resource management, and basic fiscal operations.
Strong clinical and supervisory experience, including skill in using clinical supervision as a teaching tool.
Excellent knowledge and experience in diagnostic and treatment procedures.
Excellent knowledge of community mental health systems and community resources.
Ability to transmit knowledge to others.
Ability to represent the agency effectively and professionally in a variety of settings.
Valid driver’s license and use of a personally insured vehicle for agency business.
Strong computer knowledge.
Excellent oral and presentation skills.
Excellent leadership skills and ability to delegate effectively.
Ability to respond flexibly to program scheduling needs and encourage independence.
Ability to maintain ethical and professional standards.
Commitment to the agency’s mission and community mental health principles.
Ability to facilitate groups and meetings at other community locations.

Responsibilities

Ensure compliance with applicable state and federal regulations, organizational policies and procedures, the code of conduct, and other regulatory requirements.
Lead program development and staff in accordance with CBHC standards of care.
Supervise clinical staff, recommend staffing changes to the leadership team, and complete annual staff evaluations.
Identify training needs and develop training standards aligned with evidence-based practices, trauma-informed management, and licensing, payor, and contractual requirements.
Recruit, hire, and train staff and interns, and ensure staff meet mandatory training requirements.
Oversee intakes and access initiatives, collaborating with agency and community programs to support operations and access.
Facilitate staff meetings, clinical consultations, and interdisciplinary collaboration to enhance client care.
Collaborate with the operations manager on clinic administration, including productivity, billing submission, documentation, and staff attendance.
Complete reports, proposals, and contracts on time for management, funding agencies, and other stakeholders.
Collaborate on grants, including Requests for Responses (RFRs).
Complete reports and records necessary for clinical practice.
Participate in agency-wide programs and planning as needed.
Represent the agency or program at community events and on collaborative task forces.
Coordinate treatment reviews and audit client charts.
Collaborate with the operations manager on quality improvement projects supporting agency and division goals.
Resolve client complaints.