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A Barnes & Noble Barista is an integral member of the Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports the efficient operation and attractive presentation of the Café by stocking deliveries, maintaining the bakes case and dining area, preparing food and drinks, and serving customers at the register in a quick, friendly, and professional manner. Baristas are expected to learn and apply operational skills, including using registers and other technology, merchandising, receiving and stocking products, following FIFO and product-dating practices, completing cleaning tasks, and observing loss-prevention and de-escalation procedures. They may also support the bookfloor team or other stores in the Cluster as needed and able. As their experience grows, Baristas build product knowledge across beverages, bakery, savory items, and gifting; maintain appealing displays; assist customers with customizations; and support sales objectives and promotions. The role requires following café safety, hygiene, and sanitation standards and company policies. Baristas who demonstrate mastery are expected to advance to Senior Barista.
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