Barista - PT

Barnes & Noble•Camp Hill, PA

13d•Onsite

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports the efficient operation and attractive presentation of the Café by serving customers, maintaining displays and dining areas, stocking deliveries, and keeping the café clean. Baristas are expected to work reliably, help colleagues, learn new skills, and provide cheerful, professional customer service. The position involves mastering café operations, including using registers and other technology, preparing food and drinks accurately, merchandising, receiving and stocking deliveries, following FIFO and product-dating practices, and completing cleaning tasks. Baristas also support the bookfloor when needed and follow loss-prevention procedures, including identifying concerns and seeking support for problematic behavior. As experience grows, Baristas develop knowledge of café products, promotions, customization options, training tools, and safety, hygiene, and sanitation practices. They use that knowledge to maintain appealing displays, inform customers and colleagues, and support sales objectives. The role may involve working in other stores when able and needed to support the wider Cluster. Baristas who demonstrate mastery are expected to advance to Senior Barista. The employee must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Positive, energetic, dependable approach to assigned tasks.
Supportive and considerate teamwork and willingness to help colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Ability to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.
Enjoyment of working as a barista.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Provide quick, friendly, and professional service at the register.
Maintain attractive café presentation, including the bakes case, dining area, counter, and retail fixtures.
Receive, unpack, and accurately stock deliveries.
Prepare food and drinks accurately using product knowledge, colleagues’ guidance, recipe guides, and product specification sheets.
Complete daily and weekly café cleaning tasks and maintain cleanliness.
Follow FIFO practices and date products correctly and consistently.
Support the bookfloor team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behaviors or issues.
Build knowledge of beverage, bakery, savory, gifting, and café retail products, and use it to support promotions, sales objectives, and customer customization recommendations.
Use café training tools appropriately and follow café safety, hygiene, and sanitation procedures.
Maintain reliable and punctual attendance and be flexible in supporting scheduling gaps when able.
Support colleagues and, when able and needed, other stores in the wider Cluster.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for schedules of 20 hours or more per week)
Company-paid holidays (for schedules of 20 hours or more per week)
401(k) with company match (for schedules of 20 hours or more per week)
Transit benefits (for schedules of 20 hours or more per week)
Comprehensive medical, dental, and vision benefits (for schedules of 30 hours or more per week)
Healthcare and dependent care spending accounts (for schedules of 30 hours or more per week)
Disability benefits (for schedules of 30 hours or more per week)
Life insurance (for schedules of 30 hours or more per week)
Tuition reimbursement (for schedules of 30 hours or more per week)