Barista - PT

Barnes & Noble•Flowood, MS

3d•Onsite

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports an attractive café presentation and efficient operations by stocking deliveries, maintaining the bake case and dining area, and serving customers at the register in a quick, friendly, and professional manner. Baristas are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach, consideration for colleagues, cheerful customer service, willingness to learn, and enjoyment of barista work. They are trained to perform café operations, including using store technology, merchandising, operating registers, receiving and stocking deliveries, preparing food and drinks, cleaning, following FIFO and product-dating practices, and supporting the bookfloor team when needed. They must also understand loss-prevention procedures and de-escalation techniques. As they gain experience, Baristas build knowledge of beverage, bakery, savory, and gifting products; maintain appealing product presentation; explain promotions and sales objectives; recommend customizations; use café training tools; and follow café safety, hygiene, and sanitation procedures. The position involves physical activity such as prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may work in other stores when able and when needed to support the wider Cluster. With demonstrated mastery, they are expected to advance to Senior Barista. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability to fill scheduling gaps when able.
Positive, energetic, dependable approach to assigned work.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Comfort using technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical activity involving prolonged standing, repetitive bending, lifting, and extensive walking.
Enjoyment of barista work.

Responsibilities

Welcome customers, answer questions, and help customers select beverages and café items.
Maintain attractive café presentation, including the bake case, dining area, counter, and retail fixtures.
Operate registers quickly, reliably, and professionally.
Receive, unpack, and accurately stock deliveries.
Prepare food and drinks accurately using product knowledge, recipe guides, product specification sheets, and other available tools.
Complete daily and weekly cleaning tasks and maintain café cleanliness.
Follow FIFO practices and date products correctly and consistently.
Support the bookfloor team when needed.
Follow loss-prevention procedures, identify theft or problematic behavior, and seek support when appropriate; use de-escalation techniques.
Build product knowledge across beverages, bakery, savory options, and gifting, and use it to support sales and customer recommendations.
Share knowledge of new limited-time offers and café promotions with customers and colleagues.
Maintain café safety, hygiene, and sanitation standards.
Support café retail options and the success of key products and promotions.
Comply with company policies and procedures.

Benefits

Employee discount.
Employee Assistance Program (EAP).
Sick pay.
Paid time off, including paid maternity and parental leave, for employees scheduled 20 or more hours per week.
Company-paid holidays for employees scheduled 20 or more hours per week.
Transit benefits for employees scheduled 20 or more hours per week.
401(k) with company match for employees scheduled 20 or more hours per week.
Comprehensive medical, dental, and vision benefits for employees scheduled 30 or more hours per week.
Healthcare and dependent care spending accounts for employees scheduled 30 or more hours per week.
Disability benefits for employees scheduled 30 or more hours per week.
Life insurance for employees scheduled 30 or more hours per week.
Tuition reimbursement for employees scheduled 30 or more hours per week.