Barista - PT

Barnes & Noble • Green Bay, WI

9d

About The Position

A Barista is an integral member of the bookstore Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role helps maintain an attractive, clean Café and supports efficient operations by stocking deliveries, tidying the bake case and dining area, preparing food and drinks, and serving customers at the register.

Baristas are expected to demonstrate reliable attendance, flexibility, a positive and energetic approach, consideration for colleagues, cheerful customer service, and willingness to learn. They are trained to use café technology, maintain merchandising and cleanliness, receive and stock deliveries, follow food preparation and FIFO procedures, complete cleaning tasks, support the bookfloor when needed, and follow loss-prevention and de-escalation procedures.

As experience develops, Baristas build product, safety, hygiene, and promotional knowledge; maintain appealing product presentation; and recommend food and beverage customizations to customers. The role involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may work in other stores when able and when needed to support the wider Cluster. The career path may progress to Senior Barista. Employees must comply with company policies and procedures.

Requirements

• Reliable and punctual attendance for scheduled shifts.
• Flexibility and responsiveness to store scheduling needs, including the ability to fill scheduling gaps when able.
• Positive, energetic, and reliable approach to assigned work.
• Supportive and considerate conduct toward colleagues.
• Cheerful, helpful customer service.
• Aptitude and willingness to learn new skills and knowledge.
• Ability and willingness to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
• Ability to perform physical activities including prolonged standing, repetitive bending, lifting, and extensive walking.
• Enjoyment of working as a barista.

Responsibilities

• Welcome customers cheerfully, answer questions, and help them select beverages and café items.
• Maintain attractive presentation and cleanliness of the Café, including the counter, retail fixtures, bake case, and dining area.
• Operate registers efficiently and provide quick, reliable, and professional customer service.
• Receive, unpack, and accurately stock deliveries.
• Prepare food and drinks accurately using product knowledge, recipe guides, and other available resources.
• Complete daily and weekly café cleaning tasks and follow café safety, hygiene, and sanitation procedures.
• Apply First In First Out (FIFO) practices and date products consistently and correctly.
• Support the bookfloor team when needed and support other stores in the wider Cluster when able and needed.
• Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behaviors or issues.
• Build knowledge of beverage, bakery, savory, and gifting products, café retail options, training tools, and promotions.
• Maintain appealing product presentation and communicate café promotions and sales objectives to customers and colleagues.
• Recommend food and beverage customizations to customers.
• Comply with company policies and procedures.

Benefits

• Employee discount
• Employee Assistance Program (EAP)
• Sick pay
• Paid time off
• Paid maternity and parental leave
• Company-paid holidays
• 401(k) with company match
• Transit benefits
• Medical, dental, and vision benefits
• Healthcare and dependent care spending accounts
• Disability benefits
• Life insurance
• Tuition reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed