Barista - PT

Barnes & Noble•Louisville, KY

10d

About The Position

A Barnes & Noble Barista is an integral member of the café team, welcoming customers, answering questions, and helping them select beverages and café items. The role supports the efficient operation and appealing presentation of the Café by serving customers at the register, stocking deliveries, and maintaining the bakes case and dining area. Baristas are expected to provide cheerful, professional customer service, work reliably and flexibly with colleagues, learn new skills, and enjoy their work. The position requires mastering café operations, including using registers and other technology, preparing food and beverages accurately, merchandising café and retail fixtures, receiving and stocking deliveries, performing cleaning tasks, and following food dating and FIFO practices. Baristas also support the bookfloor team when needed and follow loss prevention procedures, using de-escalation techniques and seeking help with problematic situations. As they gain experience, Baristas build knowledge of café products, promotions, customization options, safety and sanitation standards, and café training resources. They use that knowledge to maintain appealing product displays, support sales objectives, and assist customers and colleagues. The role may require working in other stores within the wider Cluster when needed and possible. With demonstrated mastery of the role, Baristas are expected to advance along the career path to Senior Barista. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including potential work from early mornings to late evenings, weekends, and most holidays.
Positive, purposeful, energetic, and reliable approach to assigned work.
Supportive and considerate teamwork, including willingness to help colleagues.
Cheerful and helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Ability to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform physical activities including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers cheerfully, answer questions, and help them choose beverages and café items.
Provide quick, friendly, professional service at the register.
Maintain the attractive presentation, cleanliness, and efficient operation of the Café, including the bakes case, dining area, counter, and retail fixtures.
Receive, unpack, and accurately stock deliveries.
Prepare food and drinks accurately using product information, recipe guides, and available tools.
Complete daily and weekly café cleaning tasks and follow food safety, hygiene, and sanitation procedures.
Follow First In First Out (FIFO) practices and date products correctly.
Support the bookfloor team and colleagues as needed.
Follow loss prevention procedures, identify theft or problematic behavior, and seek support when needed; use de-escalation techniques.
Build knowledge of beverage, bakery, savory, and gifting products, café promotions, and customization options; share that knowledge with customers and colleagues.
Support sales objectives, key products, promotions, and café retail options.
Use Café training tools appropriately and comply with company policies and procedures.
Maintain reliable and punctual attendance, and fill scheduling gaps when able.
Work in other stores within the wider Cluster when able and needed.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 or more hours per week)
Company-paid holidays (for employees scheduled 20 or more hours per week)
Transit benefits (for employees scheduled 20 or more hours per week)
401(k) with company match (for employees scheduled 20 or more hours per week)
Comprehensive medical, dental, and vision benefits (for employees scheduled 30 or more hours per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 or more hours per week)
Disability benefits (for employees scheduled 30 or more hours per week)
Life insurance (for employees scheduled 30 or more hours per week)
Tuition reimbursement (for employees scheduled 30 or more hours per week)