Barista - PT

Barnes & Noble•Chesterfield, MO

11d•Onsite

About The Position

A Barnes & Noble Barista is an integral member of the Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports efficient café operations by maintaining an attractive and clean presentation, stocking deliveries, tidying the bake case and dining area, preparing food and drinks, and providing quick, friendly, professional service at the register. Baristas are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration toward colleagues, cheerful customer service, and willingness to learn. They receive training in café operations and are expected to become proficient in the use of store technology, merchandising, register operations, delivery receiving and stocking, food and beverage preparation, cleaning, FIFO practices, loss prevention, and de-escalation. The work involves prolonged standing, repetitive bending, lifting, and substantial walking. Baristas may work in other stores when able and when needed to support the wider Cluster. As they gain experience, Baristas build knowledge of café products, promotions, customization options, retail offerings, training tools, and café safety, hygiene, and sanitation procedures. With demonstrated mastery of the role’s skills, they are expected to advance to Senior Barista. Benefits depend on scheduled weekly hours and location. Employees scheduled under 20 hours per week receive an employee discount, EAP, and sick pay. Those scheduled for 20–29.99 hours receive those benefits plus paid time off, including paid maternity and parental leave, company-paid holidays, transit, and a 401(k) with company match. Those scheduled for 30 or more hours receive those benefits plus medical, dental and vision coverage, spending accounts, disability benefits, life insurance, and tuition reimbursement. Benefits are subject to plan terms and may vary by location and state regulations.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs; the store is open from early mornings to late evenings every day, including weekends and most holidays.
Positive, energetic, and reliable approach to assigned work.
Supportive and considerate conduct toward colleagues and customers.
Willingness and aptitude to learn new skills and knowledge.
Comfort and efficiency using registers, computers, tablets, programs, and other tools.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and substantial walking.
Enjoyment of working as a barista.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Maintain the attractive presentation and cleanliness of the Café, including the counter, retail fixtures, bake case, and dining area.
Operate registers quickly, competently, and reliably while providing professional customer service.
Receive, unpack, and accurately stock deliveries.
Prepare food and drinks correctly, using product knowledge, colleagues, recipe guides, product specification sheets, and other available tools.
Complete daily and weekly café cleaning tasks during shifts.
Follow First In First Out (FIFO) practices and date products consistently and correctly.
Support the bookfloor team and other stores in the Cluster when needed and able.
Follow loss prevention procedures, identify theft or problematic behavior, and seek support or use de-escalation techniques as appropriate.
Build café product knowledge and use it to maintain appealing presentation, recommend customizations, support sales objectives and promotions, and engage with café retail options.
Use café training tools and follow safety, hygiene, and sanitation guidelines and procedures.
Comply with company policies and procedures.