Barista - PT

Barnes & Noble•Honolulu, HI

2d•Onsite

About The Position

The Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports efficient café operations by maintaining attractive displays, stocking deliveries, tidying the bakery case and dining area, preparing food and drinks, and serving customers quickly and professionally at the register. Baristas are expected to be cheerful, reliable, flexible, supportive of colleagues, willing to learn, and enthusiastic about the work. The position involves learning and applying café operating competencies, including using registers and other technology, maintaining café and retail presentation, receiving and stocking deliveries, preparing food and beverages accurately, completing cleaning tasks, following FIFO and product-dating practices, and supporting the bookfloor team when needed. Baristas also learn loss-prevention procedures and de-escalation techniques, and may support other stores in the wider cluster when able and needed. As experience develops, Baristas build knowledge of beverage, bakery, savory, and gifting products; maintain appealing product presentation; support sales objectives and promotions; recommend food and beverage customizations; use café training tools; and follow safety, hygiene, and sanitation procedures. The stated career path is advancement to Senior Barista as skills and expertise develop. The role requires prolonged standing, repetitive bending, lifting, and frequent walking. The position is part-time.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability for shifts at varying times; stores operate early mornings to late evenings, including weekends and most holidays.
Positive, energetic, hardworking, and reliable approach to assigned tasks.
Supportive and considerate behavior toward colleagues.
Cheerful, helpful customer service and willingness to go out of the way to assist customers.
Aptitude and willingness to learn new skills and knowledge.
Comfort using registers, computers, tablets, programs, and other tools.
Ability to perform prolonged standing, repetitive bending, lifting, and frequent walking.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Maintain attractive café presentation and cleanliness, including the bakery case, dining area, counter, and retail fixtures.
Operate registers quickly and reliably while providing friendly, professional customer service.
Help receive, unpack, and accurately stock deliveries.
Prepare food and drinks correctly using product information, recipe guides, and available tools.
Complete daily and weekly café cleaning tasks during shifts.
Follow First In First Out (FIFO) practices and date products consistently and correctly.
Support the bookfloor team when needed and support other stores in the cluster when able and needed.
Learn and follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behaviors or issues.
Build knowledge of café products, promotions, customizations, training tools, and café safety, hygiene, and sanitation procedures.
Support key sales objectives, products, and café promotions by sharing relevant knowledge with customers and colleagues.
Comply with company policies and procedures.